IT Support Specialist I

Position Overview IT Support Specialist I provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position. The provision of support will predominantly be through in-person communication, although it may necessitate remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers. A Day In The Life Effectively and efficiently address tasks promptly. Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up. Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests. Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations. Consistently report on different aspects of the job to both the supervisor and manager. Local travel to various locations will be required. Disclaimer: The above position description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. As such, the incumbent may perform other duties and responsibilities as required. Qualifications Associates degree or equivalent work experience required. A+ Certification or equivalent certification relevant to PC support. 1 to 3 years of relevant work experience in the field or a related area. Strong knowledge of Windows 11, macOS, iOS, Android, and standard software applications. Excellent customer service and communication skills, with the ability to explain technical concepts to non‑technical users. Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools. Experience with cloud platforms such as Azure, Intune and mobile device management is a plus. Experience with ServiceNow and Zebra thermal printers is a plus. Effective problem‑solving skills and attention to detail. Benefits and Compensation You will enjoy competitive wages of $15.60‑$22.00 per hour, flexible hours, an associate discount, medical, dental, vision coverage, life and disability insurance. Full‑time associates are eligible for paid time off, paid holidays, a 401(k) plan, and training opportunities. Location New Jersey – Edgewater Park, 4287 Route 130 S, 08010 Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. #J-18808-Ljbffr Burlington Stores