Occupational Health - Patient Services Representative - Part Time - 1st Shift

Occupational Health Patient Services Representative

Wilson Health is looking for a direct hire Occupational Health Patient Services Representative for our location in Sidney, Ohio (North Dayton, Ohio) area. Key perks and benefits include access to an employer direct care clinic, free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan, generous paid time off, medical insurance options, HSA with employer contribution, company-paid life insurance, long-term disability insurance, voluntary insurance options, industry-leading retirement plan, tuition assistance program, free access to an on-site gym, and a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.

Join the Wilson Health Team!

At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family. Our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health.

If you enjoy helping others, providing exceptional customer service, and working in a fast-paced healthcare environment, we'd love to hear from you!

Employment Status: PART TIME

Working Hours: 30-36 hours a week

Shift: 1st shift (7am-5pm) - Tuesday, Wednesday, Thursday and occasionally Fridays.

Position Reports to: Manager - Occupational Health Department

Position Summary

The Patient Services Representative is often the first point of contact for patients, employers, and visitors, creating a welcoming and professional experience both in person and over the phone. This role is responsible for patient registration, scheduling, insurance verification, communication, and administrative support while ensuring efficient daily office operations. The ideal candidate is organized, customer-focused, and thrives in a collaborative healthcare environment.

Essential Duties & Responsibilities

• Greet patients, employers, and visitors professionally, both in person and by telephone.
• Register new and returning patients while accurately collecting demographic, insurance, and employer information.
• Answer and direct incoming phone calls, messages, and electronic communications using established telephone protocols.
• Schedule appointments accurately and efficiently while meeting patient and employer needs.
• Utilize electronic health record, practice management software, patient portal, and other technology systems according to department guidelines.
• Verify insurance eligibility and obtain necessary authorizations when applicable.
• Collect co-pays, account balances, and process payments while following established cash-handling procedures.
• Enter patient charges, payments, and documentation accurately into the practice management system.
• Coordinate referrals and maintain referral tracking documentation to support continuity of care.
• Communicate effectively with providers, nursing staff, employers, and other departments to ensure exceptional patient service.
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Assist with additional administrative duties and special projects as assigned.

Education

• High school diploma or GED required.

Preferred Qualifications:

• Previous medical office or healthcare customer service experience preferred.
• Previous Electronic Health Records experience - EPIC
• Medical Assistant training or certification is preferred.
• Experience with patient registration, scheduling, insurance verification, and electronic health records preferred.
• Knowledge of medical terminology is preferred.
• Previous experience with diagnostic and procedure coding is preferred.
• Strong computer proficiency and data entry skills required.
• Excellent communication, organizational, and customer service skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)