Practice Office Manager (Pediatric Office)
Protouch Staffing
Job Description
Job Description
Practice Office Manager
Location: Smyrna, GA
Schedule: Full-Time | On-site
A well-established, physician-owned outpatient pediatric practice serving the growing Smyrna community is entering an exciting phase of growth and expansion.
We are seeking a dynamic and experienced Practice Office Manager to lead daily operations while driving long-term strategic growth. This is a high-impact leadership role working closely with physician owners to enhance operational efficiency, financial performance, and patient experience.
Responsibilities: Operations & Team Leadership• Oversee daily administrative and clinical operations
• Supervise, mentor, and evaluate staff performance
• Lead hiring, onboarding, and staff development initiatives
• Optimize provider scheduling for productivity and efficiency
• Maintain workflows, vendor relationships, and office operations
• Monitor revenue cycle performance and A/R trends
• Oversee billing team operations (non-transactional oversight role)
• Review financial reports and provide performance insights
• Manage accounts payable and expense tracking
• Identify cost-saving and revenue optimization opportunities
• Develop and execute strategies to increase patient volume
• Oversee digital presence, including website and social media
• Build relationships with schools, daycares, and local organizations
• Track KPIs, marketing ROI, and growth metrics
• Support expansion into new service areas
• Serve as HIPAA Privacy and Compliance Officer
• Oversee credentialing, payer contracts, and insurance compliance
• Ensure adherence to regulatory policies and procedures
• Address complex patient concerns and billing issues
• Monitor satisfaction surveys and implement improvements
• Enhance overall patient experience and service quality
• Drive strategic growth and expansion initiatives
• Collaborate with leadership on business performance improvements
• Develop and monitor KPIs and operational metrics
• Support modernization efforts including EMR optimization
• Balance day-to-day operations with long-term planning
3-5+ years of medical practice or healthcare management experience in Pediatric Office
Pediatric primary care experience - REQUIRED
Strong understanding of revenue cycle and billing processes
Experience with EHR systems (EPIC preferred)
Proven leadership and team management skills
Strong financial and operational analysis capabilities
Marketing or business development experience is a plus
Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience)
Health & Dental Insurance
401(k) with company contribution
Paid Time Off
Performance-based incentives
Leadership development opportunities
Long-term growth potential
Monday: 8:00 AM - 5:00 PM
Tuesday: 11:00 AM - 7:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 11:00 AM - 7:00 PM
Friday: 8:00 AM - 4:00 PM
1st & 3rd Saturday: 8:00 AM - 12:00 PM
For more information, please reach out to Riju : at View phone number on ziprecruiter.com or by Email: at View email address on ziprecruiter.com.
Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we’ve expanded into legal and other domains to meet evolving workforce needs across industries.
Company Description
Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we’ve expanded into legal and other domains to meet evolving workforce needs across industries.
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