Recruitment Client Success & Account Manager

Job Description

Job Description

Recruitment Client Success & Account Manager

Recruiting Experience Required | Remote, United States

$75,000 base salary + up to $15,000 in retention commission + Full health + 3% retirement match + optional benefits + PTO

This is a fully remote work from home position

Requirement: Must have at least 3 years as a professional recruiter

Working hours: 8am to 5pm PST Mandatory 1 hour lunch

Use your recruiting experience to help clients hire better

Discovered.ai helps growing companies build repeatable hiring systems that improve hiring quality, reduce turnover, and make recruiting easier for managers.

We are hiring a U.S.-based Client Success & Account Manager who understands recruiting and can become the main owner of our client relationships after the sale.

This is not a traditional recruiting position. You will not carry a desk of open requisitions. You will use your recruiting experience to help clients get better results from our hiring platform, adopt the right processes, solve problems, and remain customers.

You will work closely with our offshore Client Success team member, Sales, and Product. Your job is to bring senior U.S.-based account ownership to the team while reducing the amount of client work that currently falls back on Sales and Product.

What you will own

• Lead the company's effort to reduce churn and reach at least 91% gross revenue retention.
• Own the relationships for our larger, more complex, and higher-risk client accounts.
• Run quarterly account reviews focused on usage, hiring results, process gaps, and product adoption.
• Manage renewals, identify risk early, and create clear plans for accounts that may cancel.
• Take over long-term onboarding from the Sales team after the initial sale and handoff.
• Serve as backup for frontline client support when additional U.S.-based help is needed.
• Handle advanced client questions, technical troubleshooting, integrations, and escalations before Product becomes involved.
• Investigate client-reported problems, identify short-term solutions, and make sure the client receives a final answer.
• Work with Product when a true technical issue or software bug requires their involvement.
• Manage key partner accounts and respond to partner questions with speed and accuracy.
• Keep client records, renewal dates, risks, support activity, and next steps current in HubSpot.
• Represent the client's needs internally and help the company improve its product and Client Success processes.

What success looks likeFirst 90 days

• Learn the platform well enough to answer most client questions without help from Product.
• Assume ownership of the priority account list and create a plan for every account at risk.
• Build a complete renewal calendar with at least 120 days of visibility.
• Begin the quarterly review schedule for larger and higher-risk accounts.
• Take ownership of long-term onboarding and the advanced support escalation process.

Within six months

• Become the clear relationship owner for major client and partner accounts.
• Run renewals and quarterly reviews without depending on Sales to maintain the relationship.
• Resolve most advanced client issues without routine Product Manager involvement.
• Show measurable improvement in account health, product usage, and retention.
• Create a reliable process for identifying and responding to churn risk.

Within 12 months

• Achieve at least 91% gross revenue retention across the measured subscription book.
• Complete quarterly reviews for all priority accounts.
• Maintain clear, accurate renewal forecasts and documented save plans.
• Reduce recurring Client Success work handled by Sales and Product.
• Build a repeatable Client Success process that can support company growth.

The background we need

• At least three years of full-cycle recruiting, talent acquisition, staffing, RPO, recruiting account management, or a closely related role.
• Experience advising hiring managers or business leaders, not only sourcing candidates.
• Strong client communication skills, including the ability to lead difficult conversations.
• Experience managing several clients, hiring managers, searches, or projects at the same time.
• Good judgment when deciding what you can solve yourself and what needs technical help.
• Strong written communication and clear spoken communication with U.S.-based clients.
• Comfort learning software, testing workflows, reviewing data, and explaining technology to nontechnical users.
• A record of following through until the customer or stakeholder has a complete answer.
• Willingness to handle both high-level account strategy and hands-on client problems.

Experience that will help you stand out

• Experience working at a staffing agency or RPO where you owned client relationships.
• Experience with applicant tracking systems, recruiting software, HR technology, or SaaS.
• Experience managing renewals, customer retention, or a recurring-revenue account book.
• Experience leading client reviews, implementation meetings, or hiring-process consulting.
• Experience troubleshooting integrations, system settings, or software workflows.
• Experience working with founders, executives, and small or midsize companies.

Compensation

Base salary: $75,000

Retention commission: $1,000 for every full percentage point of subscription gross revenue retention above the 84% baseline. Commission is prorated for partial percentage points and capped at $15,000 annually.

• 91% retention produces a $7,000 commission and $82,000 in total cash compensation.
• 95% retention produces an $11,000 commission and $86,000 in total cash compensation.
• 99% or higher retention produces the maximum $15,000 commission and $90,000 in total cash compensation.

Retention is measured against a fixed starting customer and revenue group. New sales, upgrades, and price increases do not count toward the retention result.

This role may be a strong fit if

• You are a recruiter who likes advising clients more than chasing the next placement.
• You understand the real problems hiring managers face and can turn that knowledge into practical guidance.
• You want stable base compensation with clear performance-based upside.
• You like owning long-term business relationships and being accountable for client results.
• You want to move into SaaS account management without throwing away your recruiting experience.

How to apply

Please send your resume.

We will receive over 1,000 applicants for this role. In order to give the most interested and best qualified candidate the opportunity to interview for this position we will ask you to complete 2 tasks before moving onto 2 final zoom interviews and speak to your past supervisors.

For qualified candidate who complete the requested tasks we will complete the entire hiring process in as little as 5 business days maximum 10 business days.

After submitting your resume:

We will immediately ask your complete 2 - 30 minute Assessments after you submit your resume.

Then we will ask you to answer 3 questions via a one way video interview.

Equal opportunity

We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.