Inventory Picker

Purpose : The Inventory Picker is responsible for executing the day-to-day operational activities that support a leading medical device company in Allentown, Pennsylvania. This role serves as the operational backbone of the local field service network site by managing inventory, engaging with customers/clients, processing surgical sets and trays, coordinating logistics, supporting case fulfillment, and ensuring operational excellence through quality, compliance, and inventory accuracy.

Scope: The Inventory Picker works directly with Sales Consultants, Site Leadership, and cross-functional business partners to provide best-in-class service, enabling the field sales organization to focus on serving customers and driving growth.

Compensation: $25.00 an hour

Shift: Onsite, 11am-7pm EST; position will require schedule flexibility for on-call and weekends

Location: Allentown, Pennsylvania

Benefits: Medical/Dental/Vision, PTO, and Paid Holidays

Responsibilities:

Case Fulfillment & Sales Support:

• Support Sales Consultants by sourcing inventory, instruments, implants, trays, kits, and replenishment product required for surgical procedures.
• Process urgent and routine case requests while maintaining service and fulfillment expectations.
• Communicate proactively with Sales Consultants regarding inventory availability, shortages, logistics issues, and case readiness.
• Assist with turnaround activities and redistribution efforts to maximize case coverage and inventory utilization.

Inventory Management:

• Receive, verify, and process inbound inventory accurately and timely.
• Maintain inventory accuracy through verification, cycle counting, auditing, and reconciliation activities.
• Execute inventory transfers, returns, redistribution requests, and replenishment activities.
• Support inventory optimization initiatives, including asset redeployment, set breakdown, burndown efforts, and inventory hygiene programs.

Customer Engagement:

• Address customer questions/concerns and trouble shoot issues of unsatisfactory service.
• De-escalate any client frustrations by utilizing critical thinking while escalating complex items to the appropriate senior staff.
• Identify opportunities to cross-sell complementary items or upsell service upgrades based on customer needs.
• Gather customer sentiment, log recurring pain points, and share insights with product or management teams to refine policies and practices.

Set & Tray Processing:

• Inspect, verify, and process returned sets, trays, and kits.
• Identify missing, damaged, expired, or nonconforming product and follow established escalation procedures.
• Perform tray verification activities to ensure set integrity and accurate inventory records.
• Support BOM health initiatives by identifying and correcting inventory discrepancies.

Logistics & Delivery Execution:

• Pick, pack, stage, and ship inventory in accordance with established procedures.
• Coordinate inbound and outbound shipments using approved carriers and transportation methods.
• Prepare shipping documentation and maintain transaction accuracy within company systems.
• Monitor shipments and support issue resolution related to transportation and delivery.

Quality & Compliance:

• Operate in compliance with all Quality System requirements, SOPs, work instructions, and regulatory standards.
• Follow Good Documentation Practices (GDP) and inventory control procedures.
• Support audit readiness activities and maintain a compliant work environment.
• Escalate quality issues, inventory discrepancies, and operational risks appropriately.

Operational Excellence:

• Execute standardized processes that drive efficiency, consistency, and service performance.
• Contribute to continuous improvement initiatives focused on service level, inventory accuracy, productivity, and cost reduction.
• Maintain organized and compliant workstations, inventory locations, and storage areas.
• Support site-level performance objectives and operational metrics.

Required Qualifications:

• Minimum 3 years of experience in logistics, warehouse operations, supply chain, inventory management, customer service, healthcare operations, or related field preferred.
• Experience working in fast-paced operational environments.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Experience with inventory management systems, ERP platforms, or warehouse management systems.
• Experience in medical device, healthcare, supply chain, distribution, or sterile processing environments.
• Knowledge of SAP, Move Medical, Power BI, or similar business systems.
• Experience supporting field-based sales organizations.

Core Competencies:

• Customer Focus
• Ownership & Accountability
• Teamwork & Collaboration
• Communication
• Problem Solving
• Adaptability
• Quality & Compliance Mindset
• Continuous Improvement
• Attention to Detail
• Sense of Urgency

Physical Requirements:

• Regular lifting, moving, and handling of inventory, trays, kits, and shipping materials.
• Ability to stand, walk, bend, and perform warehouse-related activities for extended periods.
• Ability to lift up to company-approved weight limits and safely operate material handling equipment as required.

Qualifications/Skills Required:

• College degree or related coursework preferred, with 4+ years’ experience required, and/or combination of related degree and years’ experience (minimum of high school diploma or equivalent)
• Experience preferred within any of the following areas: distribution, manufacturing, logistics, supply chain, customer service
• Demonstrated initiative, creativity, assertiveness, and proactive communication
• MS Office Suite proficiency preferred, including (Word, Excel, PowerPoint, and Outlook)
• Knowledge of Warehouse Management Systems
• Strong Communication skills
• Availability to work Monday – Friday at indicated site location
• Ability to accommodate changes in the schedule including working in other shifts as per operational needs is required (late or early start).
• Ability to travel up to 10% domestically.

Additional Qualifications/Skills Required:

• Knowledge of Good Manufacturing Practices (GMP) or Good Practices (GxP)
• Inventory Management experience
• Strong computer skills and ability to utilize specialized software and customized programs to meet business needs