Systems Administrator IV

GENERAL POSITION DESCRIPTION Performs systems administration work involving maintaining the configuration and operation, and reliability of systems and installing and upgrading computer components and system software. The Systems Administrator works directly with computer hardware and software, including installation, maintenance, and data recovery. Employees typically install and update software, manage an agency’s servers, resolve problems with computer systems, evaluate and optimize a system for effective performance, add users to networks, manage desktop and mobile equipment, and provide routine automation. The System Administrator VI may also support other IT staff members by helping to support the Local Area Network and telecommunications. REPORTING RELATIONSHIPS Performs highly complex (senior-level) systems administration work. Works under limited supervision of the Director of Information Technology, with considerable latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs troubleshooting support of systems hardware, software, and networking issues. Responds to incident and problem calls, and processes service requests and tasks. Installs, configures, maintains, and administers servers, operating systems, and applications. Supports operational, technical, and system requirements for the location, installation, operation, and maintenance of servers. Prepares and maintains operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques. Maintain workstation/server data integrity by using appropriate software and hardware solutions along with implementing a schedule of backups for data archiving. Configure automation routines using scripting and other programming languages. Study existing information processing systems to evaluate effectiveness, and develop new systems to improve production or workflow as required. Coordinate, plan, and schedule the installation of or training for new or revised systems, and define business process requirements. Define and manage the roles and access privileges of individual network entities’ users and devices within a variety of applications to prevent unauthorized access. Administer agency-owned server-level tasks in the Active Directory domain including Hyper‑V, HCP, Group Policy, Print and File Services, SQL, MS SharePoint, and storage. Administer network devices, in collaboration with the Cybersecurity Analyst I, including firewall/VPN, routers, and switches as well as internal infrastructure, Wireless Access Points, and all telecommunications. Administer federation, authentication, LDAP integrations, and access control systems in collaboration with the Cybersecurity Analyst I. Administer and manage all agency mobile devices and the Mobile Device Management (MDM) console, including enrollment, configuration, compliance policies, security controls, application deployment, and troubleshooting. Support Office 365 in collaboration with the Systems Support Specialist V. Administer information backup and recovery processes, including on‑site and off‑site backups, verifying backup integrity, performing restore tests, and ensuring compliance with agency retention and continuity requirements. Develops documentation as required, including installation instructions, configuration guides, and Standard Operating Procedures for technical support and ongoing maintenance. Assists in providing technical assistance and support for troubleshooting system software and hardware problems for remote and local staff. Responds to incident and problem calls, and processes service requests and tasks. Complete project management tasks for technical projects related to designated area of responsibility. Research and analyze current and emerging telecommunications technologies, hardware, software, and services and develop recommendations for IT management on system upgrades and configurations. Communicate with DIR network support, as well as with vendors, users, management, on connectivity issues. May train support staff in the installation or use of existing or new systems utilized by the agency. May analyze and assist in defining agency disaster recovery and business continuity responsibilities and procedures. Determines work priorities and schedules time accordingly. Complies with all agency personnel policies, including regular attendance. Performs related work as assigned, including job duties provided in the SAO job description. General Qualifications Knowledge, Skills, and Abilities Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; computer programming and architecture of scripting languages; and basic Internet security administration. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to recognize, analyze, and resolve complex technical issues; to analyze systems and procedures; to use network management, administration, and other system administration tools; and to communicate effectively. Skill in the use of standard office equipment, computers, and computer software, including Microsoft Word and Excel. Ability to establish and maintain effective working relationships with managers, co‑workers, and other agency staff. Ability to communicate effectively both orally and in writing. Ability to work in a team environment. Ability to plan and arrange your own work in order to meet deadlines. Ability to process multiple assignments simultaneously. Ability to provide effective leadership. Skill in problem solving. Education and Experience Requirements Experience and/or education in a field relevant to the work being performed. Agencies have the discretion to identify the general or specialized experience, education, or certifications required for positions and may tailor qualification requirements to be specific and meet the agency’s business needs. Agencies also may substitute experience and education for one another, if appropriate and allowed by statute. Graduation from an accredited four‑year college or university with major coursework in computer science, management information systems, or a related field is generally preferred AND four (4) years total experience operating supporting a local area network and Windows Domains (Active Directory) with multiple servers and services. Associate degree or related work experience may be substituted for education on a year‑for‑year basis. As a condition of employment, a criminal background check will be conducted (state and national fingerprint background check). License Required: None. Preferred certifications: Windows Server Hybrid Administrator Associate, Microsoft 365 Administrator Expert, or CompTIA Network+ If registered as a pharmacy technician, must possess a current registration certificate and be in good standing with the Texas State Board of Pharmacy. Environmental and Physical Conditions Normal office environment. Tobacco free work place. Sitting and operating a personal computer for long periods of time. Correctly lift up to 25 pounds. Physical conditions will require a person with sufficient stamina to maintain a constant high level of concentration, frequently intense with many interruptions, for long periods of time. *The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.* *The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.* Military Crosswalk Army: 17C, 25B, 25D, 255A, 255N, 255S, 255Z, 26A, 26B, 26Z Navy: CTI, CTM, CTT, CWT, IT, ITS, 181X, 182X, 681X, 682X, 781X, 782X, 784X Coast Guard: IT, CYB10, CYB11, ISM Marine : 0671, 0679, 2651, 5974, 6049, 6694, 065, 0670, 8858 Air Force: 1B4X1, 1D7X1, 17C0, 17DX, 17SX Space Force: 514A, 5C0X1N, 5C0X1S, 17S For more information about this position, please go to Job Type: Full-time Pay: $6,333.33 - $7,166.66 per month Benefits: 401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Have you completed and submitted (via mail or email) yoru resume and the State of Texas Application available on our Careers page: Ability to Commute: Austin, TX 78701 (Required) Ability to Relocate: Austin, TX 78701: Relocate before starting work (Required) Work Location: In person #J-18808-Ljbffr