Hyper Care Onsite Supervisor

TRC Talent Solutions is partnering with an innovative robotics and automation software company that supports large-scale warehouse and distribution operations across North America. We are seeking Hyper Care Onsite Supervisors to provide critical onsite support during post-deployment phases as automated systems transition into live production environments.

Summary

The Hyper Care Onsite Supervisor serves as the primary onsite support resource following automation deployments, helping ensure smooth day-to-day operations while coordinating with remote engineering and technical support teams. This role focuses on operational oversight, issue escalation, customer communication, and production support rather than hands-on engineering or software development.

The ideal candidate is dependable, proactive, technically curious, and comfortable serving as the onsite point of contact in fast-paced warehouse and distribution environments.

Responsibilities

• Serve as the primary onsite support contact during Hyper Care periods following automation deployments

• Monitor robotic and automation systems during active production operations

• Escalate operational and system issues to remote technical support and engineering teams

• Support production startup procedures and system readiness activities

• Coordinate with customer operations personnel and remote deployment teams

• Verify automation systems are operational and prepared for production use

• Perform light onsite support tasks, including cleaning sensors, cameras, and automation equipment as needed

• Assist with minor housekeeping activities around robotic systems to support safe operations

• Follow established procedures for restarting or initiating systems when required

• Provide timely updates regarding system performance, operational concerns, and support activities

• Document issues, actions taken, and escalation details

• Help ensure a seamless transition from deployment teams to long-term operational support

• Maintain a professional onsite presence and deliver excellent customer service

Requirements

• Experience in warehouse operations, manufacturing, logistics, technical support, field support, deployment support, or related environments preferred

• Strong communication and customer service skills

• Ability to work independently with minimal supervision

• Basic technical aptitude and comfort working around automation and robotic systems

• Strong problem-solving and decision-making skills

• Ability to remain calm under pressure and escalate issues appropriately

• Reliable attendance and commitment to supporting assigned projects

• Ability to follow established procedures and operational guidelines

• Hands-on mindset with willingness to assist wherever needed

• No coding, programming, or advanced engineering experience required

• Ability to work onsite for the full duration of assigned projects

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.