Housing Stability Specialist

Job Description

Job Description

The Housing Stability Specialist provides individualized, time-limited support to help participants secure stable housing and build the financial and practical skills necessary to maintain it. This role works directly with individuals and families facing housing instability by conducting housing assessments, providing navigation and financial counseling, coordinating financial assistance, and developing relationships with landlords and community partners. The Specialist plays a key role in ensuring timely, high-quality services for referred constituents.

Ideal Candidate:

• Passionate about helping people find stable housing and navigate complex systems with dignity and care
• A collaborative, adaptable mindset and commitment to equity and housing stability
• A commitment to serving the community and supporting programs with a customer service approach
• Ability to work effectively with diverse populations and demonstrate cultural competency
• Have strong communication, organization and advocacy skills
• Flexibility, professionalism, and empathy

Primary Duties & Essential Functions:

• Conduct comprehensive housing assessments to identify participant needs, program eligibility, housing barriers, strengths, and goals; match participants to a customized set of community resources.
• Apply program eligibility criteria and collaborate with leadership to review and determine outcomes for complex eligibility cases.
• Assist participants with rental searches, housing applications, leases, and related documentation; support communication with landlords directly and through online portals.
• Provide individualized financial counseling focused on budgeting, credit repair, and strategies to support long-term housing stability.
• Facilitate access to one-time financial assistance for housing-related needs such as security deposits, utility payments, and other move-in costs, ensuring payments are made directly to landlords or utility providers.
• Accurately document assessments, financial assistance, services delivered, and outcomes in required program systems, including Unite Us.
• Conduct follow-up with participants to evaluate housing stability outcomes and connect them to additional resources or services as needed.
• Develop, cultivate, and maintain relationships with landlords and property managers to better understand leasing processes and preferences and increase access to available housing units.
• Track, analyze, and report program performance data for quarterly reporting, including housing placements, housing stability outcomes, and participant satisfaction.
• Coordinate closely with HRC staff and other internal partners to ensure shared clients receive seamless navigation, triage, and referral support.
• Ensure all CABQ-referred constituents receive timely, high-quality, and participant-centered services.
• Maintain accurate documentation and professional communication using standard office technology, including Microsoft Word, Excel, email, and virtual meeting platforms.

Qualifications Required:

Education:

• Associate's (AA) degree, bachelor's (BA) preferred, on human/community services, social work, psychology, or related field
  • in lieu of AA degree, a high school degree or equivalent and 3 years of experience in a similar role
• Bilingual in English and Spanish preferred

Experience:

• Minimum of 1-3 years' experience in housing navigation, case management, housing counseling, homelessness prevention, or related human services work
• Experience conducting intakes, providing referrals, and documenting services accurately
• knowledge of tenant-landlord rights and responsibilities