Customer Service Representative

Customer Service Representative

At Messa Sync, we believe in the power of communication to shape perception and build trust. Based in Culver City, CA, our company specializes in strategic public relations and brand communication that inspire connection and growth. We are dedicated to helping businesses share their stories with authenticity and impact, fostering strong relationships between brands and their audiences.

Job Description

We are seeking a Customer Service Representative to join our growing team. This role is ideal for someone who takes pride in helping others, thrives in a dynamic environment, and values clear, empathetic communication. The selected candidate will be responsible for managing client inquiries, providing accurate information, and maintaining a positive brand experience across every touchpoint.

Responsibilities

• Handle inbound and outbound communications with clients and customers professionally and efficiently.
• Resolve issues and provide solutions in a timely and courteous manner.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with internal departments to ensure smooth communication and problem resolution.
• Support the team in achieving performance and service quality goals.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to multitask and manage time effectively.
• Detail-oriented with a proactive attitude toward customer satisfaction.
• Basic computer proficiency and familiarity with CRM systems are a plus.

Benefits

• Competitive salary ($50,000–$54,000 per year)
• Opportunities for professional growth and internal advancement
• Supportive and collaborative team environment
• Paid training and performance recognition programs
• Full-time position with consistent scheduling