Project Account Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Project Account Manager Austin, TX, US 4 days ago Requisition ID: 1356 Salary Range: $70,000.00 To $75,000.00 Annually Title: Project Account Manager Reports to: Account Manager About Wildpack Wildpack is a rapidly growing and established co-packaging and co‑manufacturer with multi‑site facilities for both non‑alcoholic and alcoholic beverages. Wildpack produces and packages ready‑to‑drink beverages for a variety of brand owners in the retail CPG space. The company specializes in aluminum can beverage sleeving, filling, and third‑party logistics. We are looking for someone who is a natural leader and is committed to delivering high quality service with high‑performance results. Bring an entrepreneurial spirit and come grow your career in a fun, inclusive, and established business that is supportive with lots of opportunity for advancement. The Company recently went public on the Canadian Toronto Stock Exchange Venture, bringing massive opportunities to its employees for career progression and a variety of learning opportunities. About the Role We are looking for a proactive, customer‑focused Project Account Manager to serve as the operational bridge between clients and plant operations. This role is responsible for managing customer projects from onboarding through production and final shipment while ensuring a high level of communication, organization, and execution throughout the process. The ideal candidate thrives in a fast‑paced manufacturing environment, understands the balance between customer expectations and operational realities, and takes ownership of projects from start to finish. You are highly organized, solutions‑oriented, and able to keep multiple moving pieces aligned while maintaining a strong service‑first mindset. This is an in‑person, plant‑based role that works closely with Operations and Service teams to ensure projects are completed accurately, efficiently, and on time. A Day in the Life: What you do Customer & Project Ownership Serve as the primary point of contact for assigned customer accounts and production projects, owning both customer communication and end-to-end project execution throughout the production lifecycle Own customer projects from onboarding through production, shipment, and final delivery, ensuring alignment between customer expectations and operational execution Lead project planning and execution activities to ensure timelines, milestones, and customer requirements are met Maintain strong customer relationships through proactive communication regarding production status, timelines, shipment schedules, and operational updates Coordinate customer onboarding, pilot runs, and ongoing production execution in partnership with internal teams Balance expectations with manufacturing capabilities and constraints Support customer retention, repeat business, and contract renewals through strong service and operational performance Support growth opportunities within existing accounts, including new SKUs, volumes, and service offerings, in alignment with plant capacity Production & Operational Coordination Act as the primary operational liaison between customers and internal teams including Operations, Planning, QA, Warehouse, and Supply Chain to ensure production readiness and execution Forecast customer production volumes and material requirements in partnership with internal teams to support capacity planning and production scheduling Coordinate formula flow, production scheduling, pack‑out flow, shipment timelines, and customer delivery requirements Ensure alignment between materials, ingredients, consumables, sales orders, forecasts, project priorities, and plant capabilities Coordinate internal production schedules and customer inbound/outbound logistics to support on‑time execution Support seamless communication and handoffs between customer, operations, and service teams throughout the project lifecycle Identify project risks, operational bottlenecks, or supply constraints and elevate when appropriate Conduct root cause analysis on project or production issues and support corrective actions Present solutions alongside identified challenges Resolve customer and operational issues promptly and effectively Communication and Documentation Maintain accurate project documentation, production records, and customer files within shared systems Ensure CRM, forecasting tools, and customer data are accurate and up to date Ensure clear and timely communication across internal and external stakeholders Support alignment between customer expectations and operational realities through clear and consistent communication Qualifications: What You Know 3+ years of experience in project management, customer operations, account management, or a similar role within a manufacturing environment Prior experience in beverage, food manufacturing, co‑packing, or other production‑based industries preferred Strong understanding of manufacturing operations, production flow, and supply‑driven environments Experience managing multiple customer projects simultaneously in a fast‑paced setting Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and ERP, CRM, or order management systems Experience working cross‑functionally with Operations, Planning, QA, Supply Chain, or Warehouse teams preferred Startup or high‑growth company experience is considered an asset Skills: What You Bring Strong customer service mindset with the ability to build trust and maintain strong relationships Excellent organizational and time management skills with strong attention to detail and follow through Strong problem‑solving and critical‑thinking skills with a solutions‑oriented approach Clear and confident communication skills across customers and internal teams Ability to balance customer expectations with operational capabilities in a fast‑paced environment Self‑starter with an entrepreneurial mindset and the ability to work independently Curious, proactive, and comfortable asking questions to verify information and clarify priorities Wildpack Values; Who you are Energy - How we show up impacts everything we do so we show up with Wildpack energy. Grit - Work through challenges, make use of what we have, and survive-at-all-costs attitude. Problem Solving - Strives to understand contributing factors, works to resolve complex situations. Team First - Work as one pack to create teammates and reduce friction, internally and externally Wildpack Benefits; What you get Medical, Dental and Vision Insurance We invest in our people, support their growth through mentorship, professional development, and education opportunities. We strive to offer a work‑life balance, creating a culture that is people‑focused and fun. Here are some of the benefits you can expect as part of our team: We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Wild Leaf Holdings U.S. LLC