Sales Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

SUMMARY / OBJECTIVE

The Sales Associate position is primarily responsible for maintaining and building the member base of the studio. Upon arrival to the studio, each customer should be greeted with an energetic and helpful front desk staff. Each associate is responsible for knowledge of the Orangetheory Fitness (OTF) workout and have the ability to present the concept to any consumer. Sales associates are an integral part of representing and marketing the Orangetheory brand by performing the following duties. 

ESSENTIAL JOB FUNCTIONS

·        Oversees all functions of the front desk, including but not limit to: describing and selling OTF memberships and packages, answering phones, greeting prospective and current clients, checking in classes, booking sessions for members and dealing with any customer concerns

·        Meets or exceeds the OTF DPM setup. Setup is as follows: VIP (2 VIP referrals per sale), Calls by phone (40 per day), Leads (10 per day), Appointments (4 per day), Shows (3 per day), Sales (2 per day). This setup has been put in place to ensure that each sales associate and the studio will meet their monthly new member requirements

·        Explains the full concept of an Orangetheory workout to new guests, called "intros", and works hand in hand with the coaches to guide an intro through their first Orangetheory workout

·        Gives tours to any new guests that come into the studio without notice

·         Follow up and follow through activities with all prospective clients

·         Maintains an effective referral program

·         Handles member concerns in a professional, objective manner with the goal of resolution 

·        Participation in weekly marketing and outreach events (minimum 2 per month) 

·        Makes sure all retail and bathroom items are stocked, and the studio is kept clean at all times of the day (walks-thru the studio 3 times per shift) 

·        Completes all other duties as assigned

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies: 

Intellectual

·        Problem solving – Identifies and resolves problems in a timely manner; Gathers and analyzes skillfully; Develops alternative solutions; works well with others.

Interpersonal:
•  Customer Service - Manages difficult or emotional customer and employee situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitment 

Organization:
•  Safety and Security - All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management
•   Business Acumen - Demonstrates knowledge of market and competition

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION / EXPERIENCE
 
High school diploma or general education degree (GED)’ or one to three months of related experience and/or training; or equivalent combination of both. 

ATTENDANCE AND SCHEDULE 

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

The Sales Associate role is a part-time, non-exempt position.  The schedule varies by studio needs and includes early mornings, nights and weekend hours. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

COMPUTER SKILLS
Basic knowledge of how to use a computer is needed.  Must be able to learn our studio point of sale operating system(Mind Body Online) in a timely manner in order to be successful in their position and be able to effectively train others how to use the system. 

OTHER SKILLS, ABILITIES AND QUALIFICATIONS

•  Multi-tasking
•  Ability to take 1 - 2 OTF classes per week so that they are able to effectively describe the workout to prospective clients

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with the hands and arms and talk or hear.  The employee is regularly required to stand and walk.  The employee must occasionally lift and/or move up to 80 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job operates in a fitness studio environment.  This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.  The noise level in the work environment is usually moderate to loud.

TRAVEL

This position does not require travel.  If there is any travel, it would be primarily local during the business day.

AAP/EEO STATEMENT

Orangetheory Fitness provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local taw.  Discrimination of any type will not be tolerated.

PERSONAL TIME OFF

When requesting time off, all staff members are required to follow the same approval process with management.  All requests will be approved on a first come, first serve basis.  This will be personal time and considered unpaid time off.

All non-emergency coverages must be requested to leadership no less than 14 days from first day off and no more than 90 days prior.