Systems Engineer

Systems EngineerWe are currently seeking a Systems Engineer to be a key member of our Technical Operations Center. They will apply their server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.How You'll CREATE:Diagnose and solve problems, frequently under time constraints and business pressureContribute to detailed capacity and performance analysisWork with vendors and global/regional IT groups to resolve problems in a timely mannerServes as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communicationMonitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessaryMaintain high quality process and procedure documentationMaintain and implement high quality operational standards, processes and proceduresMaintain redundancy, backup and recovery processes, and disaster recovery proceduresMaintain & enhance knowledge of key technologiesMonitor and tune systems to identify and eliminate issues and potential bottlenecksParticipate in on-call rotation, and as such, work out of standard business hours will occasionally be requiredParticipate in developing automation to reduce the time spent on routine tasksThis position will be shift-based.Bring Your VIBE:Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)Strong knowledge of virtualization technology (VMware, Hyper-V)Must possess strong people skills and the ability to be both diplomatic and firmFamiliarity with operating system administration and tools including Microsoft, Mac OS X, and LinuxExperience with scripting to develop automation and reportingExposure to managing large cloud server infrastructure on AWS and/or AzureCommunicate clearly in both the written and verbal mode to technical and non-technical audiencesManage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneouslyCustomer and service delivery orientedBe an excellent and creative problem solverKnowledge of Infrastructure as CodeDesirable:MCSE and/or Linux certifications preferredExposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and mergingFamiliarity with Systems Reliability Engineering principles, automation, and AIExperience in service managementInternational experience is beneficial. Additional languages a plus.Education:Bachelor's Degree in Computer Science or Engineering or closely related field or comparable education and experience.AWS, MCSE, other professional certificationsITIL Foundation Certification strongly desiredSalary Range: $70,000 - $114,000The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.