Customer Service Lead

Job Description At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento, CA. Accountabilities Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback Mentoring, training, and onboarding new employees while monitoring team performance and adherence to policies Handling complex complaints, high-stakes customer issues, and service challenges that require elevated authority Responsible for establishing and maintaining solid relationships with the assigned customer base Supply timely responses regarding product, pricing, and program information Provide customer service by answering phone calls, taking messages, and assisting with transactions Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism Tracking of all shipments, including obtaining and generating all necessary documentation Responsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc. Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed Provide support to the Syngenta Vegetable Seeds Platform, assist in other office duties as needed. Qualifications 2-5+ years in customer service, with previous experience in a lead, supervisory, or mentorship role Associate Degree in Agriculture, Business, Marketing, or related field, and/or 3+ years' experience in Horticulture, Agronomy, or Agribusiness Strong data processing and analytical acumen Strong ERP skills Experience working as part of multi-functional teams Excellent time management skills Focus on creating value for our customers Additional Information Authorized to work in the U.S. without sponsorship. Salary for this position ranges between $78,400- $98,000 annually. What We Offer A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. Full Benefit Package (Medical, Dental & Vision) that starts your first day. 401k plan with company match, Profit Sharing & Retirement Savings Contribution. Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. #J-18808-Ljbffr