Parts Office Clerk

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Position Summary: Responsible for the routing, verification and working of the paperwork for the Parts and Service departments. Assisting Parts and Service office personnel with daily functions.


Essential Functions: (other duties may be assigned)
• Opens work orders, makes sure all information & paperwork are in work orders and close work orders after manager's review.
• Issue and process Purchase Orders and enter in work order when it applies
• Answer phones
• Check and enter labor
• File paper work
• Help and greet customer, direct them to proper department according to their needs
• Maintain, copy, and file work orders
• Maintain labor recap
• Maintain petty cash file
• Maintain warranty work orders file
• Make copies of warranty work orders
• Input delivery date and customer information into Caterpillar (PIS)
• Misc. charges/ enter miscellaneous charges to work orders (HAZ, MLG, petty cash, and PO's)
• Petty cash/ Issue petty cash to technicians when they turn in receipts.


Opening segments as requested
• Reports Worker's Comp accidents to HR Department.
• Order supplies
• Cashier duties
• Assist customers with questions on their backorders, totals, and providing copies of invoices.
• Processing all "code/charge" account customers sale documents over the will call counter.
• Filing of daily customer sale documents.
• Processing of Caterpillar and allied invoices.
• Processing other duties such as: customer refund check requests, warranty service charges
• File invoices, documents, etc.
• Assist customers with questions on their backorders, totals, and providing copies of invoices.