Customer Service Professional

Thomas Tire & Automotive

Job Description

Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.

Benefits

Up to 4 weeks of vacation/paid time off
Paid holidays (8 days)
Performance based bonuses
75% Employer paid medical, dental, & vision insurance
$25,000 of life insurance per employee
Supplemental benefits (long-term, short-term, accident, etc.)
401(k) retirement plan with company match
Monday-Friday, 8am-5pm
Career path & advancement opportunities
In-house training program
Discounts on tires & automotive services
Company supplied tools
Paid weekly

Basic Responsibilities

Greet customers in a friendly and timely manner
Answer incoming calls
Schedule appointments for service and maintenance
Listen and document customer requests on work order
Consult with technician about customer’s vehicle needs
Determine cost of replacement parts and/or labor
Generate and enter itemized estimate on work order
Provide and explain estimate to customers
Advise customers on necessary or recommended service(s)
Review and send Digital Vehicle Inspection to customers
Review services performed and warranties with customers
Check out customer and thank them for their business

Requirements

Excellent communication and customer service skills
Must be able to manage a fast-paced work environment
Professional, well-groomed appearance
Must have valid driver’s license

Apply

Vacancy posted 6 days ago

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