IT Portfolio Manager

Job Description: Sr. Manager, IT Infrastructure & Cloud Engineering What You'll Do

• Own the design, operation, and roadmap for Microsoft Azure environments (resource group governance, service principals, PIM) alongside on-premises and co-located infrastructure
• Own global on-premises infrastructure across offices and datacenters, including compute, storage, virtualization, and facilities-adjacent systems, with consistent standards worldwide
• Administer virtualization and server infrastructure (VMware/Center, Windows Server, Linux) and maintain standards for provisioning, naming conventions, and Dev/Test/Prod separation
• Define and enforce patching and maintenance cadences across Windows and Linux fleets, including staged deployment rings and scheduled maintenance windows
• Own business continuity and disaster recovery for both cloud and datacenter workloads, covering backup, replication, failover design, and regular DR testing against defined RTO/RPO targets
• Lead architecture reviews and design governance globally, setting standards and approving infrastructure, cloud, and identity designs across regions
• Champion Infrastructure-as-Code, scripting, and automation (and applied Al where it adds leverage) to reduce manual toil
• Lead identity and access management across Microsoft Entra ID, including federation, entitlement management/access packages, conditional access, and MFA (YubiKey/passkeys), and drive identity platform consolidation
• Partner with Security on Zero Trust architecture, vulnerability and responsible-disclosure triage, and incident escalation
• Own IT's role in eDiscovery and compliance, including legal/litigation holds and data retention across Microsoft Purview, M365, and backup platforms
• Oversee endpoint management for Windows (Intune/Autopatch) and macOS (Jamf), including application packaging, hardware standards, and cost-conscious provisioning models
• Support M365 collaboration services (Exchange Online, Teams, SharePoint, OneDrive) and conference-room/AV technology across offices
• Maintain global network connectivity and a Zero Trust/SASE edge (SD-WAN, secure web gateway), managing circuits, bandwidth, and multi-site resiliency
• Own operational KPls and SLAs, including infrastructure availability (99%+ targets) and MTTR for incidents and service requests, and report service health to leadership
• Administer the ITSM platform (Jira Service Management/Confluence), including integrations and cross-organization ticket exchange (e-bonding) with partners and auditors
• Maintain authoritative operational documentation, runbooks, and knowledge base content
• Lead the Client Engineering function, covering end-user computing, device lifecycle, application delivery, and service-desk enablement, for a reliable, secure employee experience globally
• Build and mature DevOps practices: CI/CD pipelines, configuration management, and Infrastructure-as-Code for repeatable, auditable deployments
• Apply SRE principles, including observability/monitoring, SLIs/SLOs and error budgets, on-call and incident response, and toil reduction through automation, across cloud and on-prem services
• Manage the vendor and software-license register end to end: contract terms, renewals, true-ups, monthly license audits, and points of contact
• Negotiate renewals and new agreements, and drive cost-optimization and consolidation across the SaaS and infrastructure portfolio
• Own a portion of the !T operating budget, including invoice coding/approval and forecasting
• Lead, coach, and develop a team of infrastructure, cloud, and identity engineers through regular 1:1s, goal-setting, and performance management
• Manage prioritization and delegation across a high-volume operational workload, and build team capability in automation and modern cloud practices
• Serve as a senior escalation point and represent IT Infrastructure to executive

• 8+ years in IT infrastructure/cloud/systems engineering, including 3+ years directly managing technical teams
• Deep, hands-on expertise with Microsoft Azure and the M365 ecosystem, including Entra ID identity and access management
• Strong background in enterprise infrastructure: virtualization, Windows and Linux server administration, networking, and endpoint management (Intune and/or Jamf)
• Hands-on experience owning global on-premises datacenter and office infrastructure, plus business continuity and disaster recovery across cloud and datacenter workloads (RTO/RPO, failover, DR testing)
• Experience leading a Client Engineering / end-user computing function and running architecture reviews and design governance across regions
• DevOps and SRE fluency: CI/CD, Infrastructure-as-Code, observability, and SLI/SLO-driven reliability practices
• Demonstrated ownership of security and compliance practices (Zero Trust, MFA, privileged access, data retention/Discovery
• Proven vendor management, contract negotiation, licensing, and IT budget ownership
• Track record of running IT operations to defined SLAs/KPIs and leading through incidents and escalations

For applications and inquiries, contact:View email address on us.fitly.work