Sr Business Analyst- Retail POS

Title: Change Request Manager - 3 Openings

Duration: 6 Months

Location: Merrifield, VA

Job Description:

Minimum qualifications:

• Bachelor's degree in business analysis, information systems, computer science, business administration, or a related field

• At least five years of experience in business analysis, business systems analysis, software change management, requirements management, or a related field

• Point of sale (POS) retail experience or software change experience with a POS.

• Experience gathering, documenting, and validating business and functional requirements

• Experience coordinating software changes across business and technical teams

• Experience performing business, operational, and cross-system impact analysis

• Experience developing process documentation, use cases, acceptance criteria, and traceability materials

• Experience supporting testing, user acceptance, implementation, and change-management activities

• Experience tracking risks, issues, actions, assumptions, decisions, and dependencies

• Strong written, verbal, facilitation, organization, and stakeholder-management skills

• Experience with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and comparable collaboration tools

• Experience with Jira, ServiceNow, or another requirements, change, or issue-tracking platform is preferred

List of tasks to be performed:

• Provides technical guidance in defining system and enterprise-level requirements and designing Delivery & Retail Technologies (DRT). Facilitates the collection of technical requirements from system owners to ensure successful integration across platforms.
• Develop technology designs as required and provide ongoing technical support throughout the development, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Develops enterprise-level technology and process architectures for Deliver and Retail domains, applying industry best practices to reduce client total cost of ownership.
• Provides independent business and technical analysis of task orders – including software development tasks – issued to other suppliers. Develops level-of-effort (LOE) and rough order of magnitude (ROM) estimates to validate supplier proposals and ensure appropriate schedules, resources, and costs are proposed.
• The other resources are intended to be business analysts specializing in software change management. They will help define, document, coordinate, and track software changes, but they will not be responsible for performing software development.
• The business analyst resources will primarily support the management and coordination of software changes.

Responsibilities will include:

• Gathering, documenting, and validating business requirements

• Coordinating discussions between business stakeholders and technical teams

• Documenting requested software changes

• Supporting change intake, prioritization, and tracking

• Performing business and operational impact analysis

• Identifying affected applications, processes, interfaces, users, and stakeholders

• Coordinating requirements reviews and approvals

• Supporting traceability from requirements through testing and implementation

• Developing business process documentation, use cases, and acceptance criteria

• Supporting user acceptance testing and defect clarification

• Coordinating stakeholder communications and status updates

• Tracking decisions, assumptions, risks, actions, and dependencies

• Supporting change-management and implementation activities

• Ensuring that business needs and approved changes are clearly communicated to technical teams