Busser/Runner

Job Description

Job Description

Reports To: Dining Room Manager & ADM / Banquet and Event Manager.  

Role Purpose: Echo Lake Country Club is seeking motivated, professional, and service-oriented Food Runners and Bussers to join our team. This role ensures the seamless and efficient delivery of food from the kitchen to Members and guests while maintaining a clean and organized dining room. Food Runners and Bussers support the service team to provide an exceptional dining experience, delivering the highest level of hospitality. 

Key Duties & Responsibilities:

Food & Beverage Service:  

• Deliver food from the kitchen to the correct tables, ensuring accuracy and presentation. 
• Ability to describe dishes to Members, including components, allergens, and preparation. 
• Support servers by refilling water, delivering bread, drinks, and other items as needed. 
• Assist with taking and serving food and beverage orders, including upselling when appropriate. 
• Clear tables of dishes, glassware, and utensils promptly and reset as needed. 
• Maintain a clean, organized, and safe workspace. 

Member Experience & Communication:  

• Greet and welcome Members and guests warmly. 
• Respond to immediate Member needs and relay feedback to management. 
• Collaborate with servers, kitchen, and management to ensure smooth service. 
• Team & Training Responsibilities 
• Actively coach and guide new or support staff on proper procedures and service standards. 
• Participate in training sessions and staff meetings as requested. 
• Cross-train in other roles (houseman, server) as opportunities arise. 

Event & Banquet Support:

• Daily setup and breakdown of tables, dining areas, and banquet spaces. 
• Support light service, food running, and bussing during events. 
• Ensure proper service flow and member satisfaction during special events. 
• Operational Duties 
• Take inventory of silver, china, glassware, and other items as needed. 
• Understand and follow POS procedures when required. 
• Maintain professional appearance and readiness for all shifts. 
• Clock in on time and adhere to scheduled breaks, adjusting for business needs. 

Long-Term Objectives:  

• Maintain a clean and organized dining room and event spaces at all times. 
• Develop strong relationships with Members to enhance their dining experiences. 
• Participate in ongoing training to remain current on industry standards, food knowledge, and service best practices. 
• Support operational efficiency and accuracy in food delivery. 
• Contribute to an elevated level of member satisfaction. 

Working Conditions:  

• Regular work involves extensive standing, walking, bending, lifting, and stretching. 
• Must be able to stand for up to 10 hours and lift up to 35 lbs. 
• Must have flexible availability including mornings, evenings, weekends, and holidays. 

Compensation & Benefits:  

• Hourly Wage: $16–$18/hour. 
• Benefits (eligibility per plan and employment status).
• Medical, dental, and vision insurance. 
• Employer-paid life insurance. 
• 401(k) with employer match. 
• FSA and Dependent Care Accounts. 
• Health Reimbursement Arrangement (HRA) for club-insured employees. 
• Complimentary employee meals during scheduled shifts. 
• Golf and club privileges (where applicable). 
• Employee discounts on select Pro Shop merchandise. 
• Paid Time Off (sick and vacation).