Personal Banker

Job Summary Location: 1400 Som Center Road – Mayfield Heights, Ohio 44124 Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The Personal Banker engages clients in deeper conversations to uncover needs and provide guidance and solutions to assist clients in their financial wellness both in person and through proactive calling efforts. The role includes attracting new clients and expanding relationships with existing ones based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is client‑first, sales‑driven, self‑motivated, and competitive. Strong teamwork, communication polish, and confidence are critical for this role. Essential Functions Embody a strong client experience culture, being present with every client and teammate. Listen for clues for financial wellness opportunities during in‑person and phone conversations and provide customized recommendations. Consistently attain activity, behavior, and outcome goals. Open personal and business accounts (checking, deposit products, home equity, lending, certificates of deposit, etc.). Develop strong partnerships with branch teammates and line‑of‑business partners focused on client acquisition and deepening current client relationships. Ensure compliance with operational, risk, security, and audit procedures and policies, documenting client interactions. Support branch operations, including assisting with teller transactions as needed. Participate in and occasionally facilitate morning huddles and end‑of‑day debriefs. Work Saturdays as directed. Perform other duties as assigned. Qualifications High School Diploma, GED, or equivalent business experience (required); Bachelor’s Degree preferred. Minimum 1 year experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Understanding of consumer credit, including loan‑to‑value, debt‑to‑income, and credit reports. Foundational knowledge of sales and service techniques with clients (tele‑consulting, outside calling, prospecting, networking). Comfortable interacting with small business clients, overcoming objection, and asking fact‑finding questions. Experience with influencing business partners and leveraging centers of influence. Working knowledge of PCs (MS Windows and Office Suite). Working knowledge of digital technology (mobile apps, web browsing) and ability to educate clients. Notary License (preferred). Skills & Competencies In-depth knowledge of client accounts and sound judgment in transactions. Ability to attain sales and referral goals through appointments and quality conversations. Strong work ethic, integrity, and time‑management skills. Building and nurturing client relationships, identifying potential clients, and converting them into long‑term clients. Excellent customer service and ability to resolve issues promptly. Financial analysis to recommend investment opportunities. Risk management associated with banking operations. Strong verbal and non‑verbal communication skills. Accurate and efficient handling of cash transactions. Core Competencies All KeyBank employees must demonstrate Key’s Values and abide by Key’s Code of Conduct. Physical Demands & Driving Requirements Prolonged standing (5‑8 hours/day), frequent hand use, occasional bending and lifting from floor height, forward reach, lifting 1‑10 lbs., occasional up to 30 lbs. Must routinely operate a motor vehicle with a valid driver’s license. Compensation & Benefits Base hourly rate: $20.67 – $31.25 per hour, plus incentive compensation (production, commission, discretionary incentives). Eligible for a full benefits package. Equal Opportunity Employer KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other protected characteristic. Qualified individuals with disabilities or disabled veterans can request accommodations by emailing View email address on click.appcast.io. Closing KeyBank values its communities and offers a supportive, inclusive work environment that fosters growth and career development. Join us to help clients, colleagues, and communities thrive. #J-18808-Ljbffr