Customer Service Representative

Customer Service Representative

Position Details:

Job Title: Customer Service Representative

Location: Canton, MA 02021

Duration: 3+ months [Strong possibilities of extension]

If selected, must meet and comply with all requirements including, but not limited to, background checks, drug test and Finger Print test at client location.

Successful Call Center Customer Service Representative Candidates shall possess the following skills:

• Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service
• Ability to handle a high volume of calls with varying degrees of questions or concerns
• Solution driven and excellent customer service both internally and externally
• Team player and ability to adapt quickly to the needs of a busy call center
• Ability to communicate clearly over the phone, good computer navigation skills, needs to log information in the system correctly

What you will need to have to be a successful Call Center Customer Service Representative:

• Minimum High School Diploma/GED
• At least 1 year of customer service experience
• Excellent verbal and written communication skills
• Make good decisions and resolve issues in a clear, calm, and diplomatic matter
• Must be comfortable navigating/ learning multiple computer systems
• Able to work in a team environment

Qualifications

At least 1 year of customer service experience

Additional Information

All your information will be kept confidential according to EEO guidelines.