Customer Account Manager

About Intermedia Department: Sales Location: United States Our mission is to create a work environment where YOUR VOICE is heard, where you can MAKE A DIFFERENCE. Thrive in a fast‑paced setting and start each day excited to collaborate with great people and drive success together. Intermedia is a leading provider of cloud communications and collaboration technology and offers a challenging yet rewarding career for those who value innovation and teamwork. We have a strong track record of growth, profitability, and an inclusive culture that recognizes the contributions of every employee. Our environment is fast‑paced, and we encourage a collaborative atmosphere in which colleagues support one another and hold each other accountable. Promotion from within is common, with many employees staying for 10, 15, or 20+ years. About The Role You will join a team within the leading B2B cloud services provider for small to medium‑sized businesses. Intermedia’s cloud‑based offerings include UCaaS (voice and contact center), Office in the Cloud®, Hosted Exchange, O365 Product Suite, SecuriSync, and other services. You will manage and grow Intermedia’s existing customer base by upselling and cross‑selling our cloud offerings. Success requires thriving in a fast‑paced environment, strong organization, teamwork, and meeting individual quotas. Key Responsibilities Support and manage an identified book of business for Intermedia’s hosted solutions. Create and develop a quarterly business review to identify opportunities on the account level that support Intermedia’s product goals. Research and detect upsell and cross‑sell opportunities within your named account list. Prevent churn through effective account management and problem solving. Prioritize work to achieve or exceed quota. Prepare and deliver proposals and presentations as needed. Provide online demonstrations of Intermedia’s services. Assist customers with requests for platform migrations and plan changes. Provide technical information for Intermedia products and services. Work with internal partners on cross‑sell opportunities as needed. Collaborate with the onboarding team to ensure client account changes are successful. Skills, Knowledge and Expertise 3+ years of successful experience with B2B account management and solution selling; bachelor's degree or technical school graduate. Ability to build and foster client relationships by telephone. History of meeting and achieving upsell and cross‑sell sales goals with SMB companies. Value‑based selling through ROI and high value to customers. Appetite for technology with an understanding of IT infrastructure, networks and software. Experience in identifying and building relationships at all organizational levels. Ability to work in a highly dynamic, fast‑paced environment where self‑motivated individuals succeed. Passion, drive, and desire to be part of a growing team. Solid oral and written communication skills with diligent follow‑up habits. Capacity to multi‑task while focusing on each task with great detail. Self‑motivated, energetic, organized, results‑oriented individual with a positive outlook. Salesforce.com or other CRM experience. Supported small and medium B2B customers with varied technical knowledge. Strong analytic and MS Excel skills a plus. Familiarity with Challenger Sales Methodology. Bonus Skills Knowledge of UCaaS services, Microsoft products, mobility solutions, web hosting and other services offered by Intermedia preferred but not required. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr