Analyst, Consumer AI

The Analyst, Consumer AI Analytics & Insights is responsible for measuring, analyzing, and optimizing the performance and business impact of Consumer AI initiatives. This role serves as the analytical engine of the Consumer AI team, providing data-driven insights that support AI strategy, use-case prioritization, solution performance, adoption, and value realization. The Analyst partners closely with the Director, Consumer AI and Manager, Consumer AI Solutions to identify AI opportunities, evaluate initiative performance, develop KPI frameworks, conduct experimentation, and communicate outcomes to stakeholders. This role combines analytics, business intelligence, customer insights, and AI performance measurement to help ensure Consumer AI investments deliver meaningful guest, commercial, and operational value. Essential Functions: AI Analytics, Measurement, and Insights Develop KPI frameworks and measurement plans for AI initiatives

Analyze customer, digital, loyalty, marketing, ecommerce, and operational data to identify AI opportunities

Create dashboards and scorecards tracking AI adoption, effectiveness, utilization, and business value

Measure revenue impact, productivity improvements, containment rates, customer satisfaction, and operational efficiencies

Perform trend analysis to identify optimization opportunities and emerging patterns

Support AI performance measurement from pilot through production deployment

AI Evaluation, Testing, and Optimization Support user acceptance testing (UAT), pilot programs, and solution validation activities

Document test plans, testing results, defects, risks, and enhancement recommendations

Assist in evaluating AI-generated outputs for quality, accuracy, relevance, consistency, and compliance

Coordinate stakeholder feedback collection, issue tracking, and resolution monitoring

Support prompt testing, solution evaluations, model assessments, and AI performance benchmarking

Design and support A/B testing, pilot measurement, and experimentation frameworks

Analyze adoption trends, engagement patterns, containment rates, escalation behavior, and feature utilization

Evaluate effectiveness, intent recognition accuracy, resolution effectiveness, and customer experience outcomes

Provide recommendations to improve AI experiences, workflows, personalization, and business results

Executive Reporting and Business Intelligence Develop executive scorecards, dashboards, and recurring AI performance reports

Create presentations and insights for leadership reviews, roadmap discussions, and AI governance forums

Monitor progress against AI success metrics and strategic objectives

Support the creation of quarterly business reviews and AI value realization updates

Translate complex data into clear business insights and actionable recommendations

Governance, Documentation, and Portfolio Support Support Responsible AI measurement and governance reporting

Maintain documentation related to AI initiatives, metrics, assumptions, and outcomes

Assist with roadmap planning, prioritization, and portfolio tracking processes

Support operating model development and AI initiative intake processes

Maintain data integrity and reporting standards across AI programs

Performs Other Duties as Assigned Support strategic AI initiatives and special projects

Assist with departmental planning, reporting, and operational activities

Contribute to ongoing development of Consumer AI capabilities

Knowledge, Skills & Abilities: Scope: This role serves as the primary analytics and insights resource for the Consumer AI team. The Analyst is responsible for measuring the effectiveness of AI initiatives, identifying opportunities through data analysis, and helping leadership make informed decisions regarding AI investments, priorities, and optimization opportunities. Success is measured through the quality of insights delivered, accuracy of reporting, identification of high-value opportunities, and the measurable business impact of AI programs.

Problem solving: Ability to analyze large and complex datasets, identify trends and patterns, develop data-driven recommendations, and translate findings into actionable business insights. Demonstrated capability to work through ambiguity, evaluate competing hypotheses, and solve business problems through analytical approaches.

Impact: Directly influences AI investment decisions, roadmap prioritization, solution optimization, and value realization efforts. Recommendations from this role impact customer experience improvements, revenue growth opportunities, operational efficiencies, and the overall effectiveness of Consumer AI initiatives

Leadership: Leads through analytical expertise, business insight, and influence. Partners effectively with business, product, technology, analytics, and customer experience teams to support data-driven decision-making and continuous improvement.

Essential/Minimum qualifications: Bachelor's degree in Business, Analytics, Information Systems, Marketing, Data Science, Computer Science, or related field

Strong analytical and problem-solving skills

Experience working with data analysis, reporting, project coordination, or business analysis activities

Strong written and verbal communication skills

Ability to work effectively with cross-functional business and technology teams

Essential experience required: 2+ years of experience in business analysis, analytics, digital product support, project management, consulting, technology, or related fields

Experience gathering requirements, documenting processes, and supporting cross-functional initiatives

Experience using reporting and visualization tools such as Power BI, Tableau, Excel, or equivalent

Experience developing reports, dashboards, KPIs, and business insights

Familiarity with AI, Generative AI, digital products, automation, analytics, or emerging technology initiatives preferred

Experience supporting testing, quality assurance, or user acceptance testing activities preferred

Strong proficiency with Microsoft Office applications, particularly Excel and PowerPoint

Ability to manage multiple priorities in a fast-paced and evolving environment

Experience preparing executive presentations, status updates, and business recommendations preferred

Preferred Qualifications: Experience working with Microsoft Copilot, Copilot Studio, Power Platform, or AI-enabled business tools

Experience supporting digital transformation, automation, or innovation initiatives

Basic understanding of prompt engineering, AI governance, and responsible AI concepts

Experience in ecommerce, marketing, loyalty, customer experience, travel, hospitality, or cruise industries preferred

Travel : Less than 25% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands . Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits:

Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage

Financial Benefits:

401(k) plan that includes a company match Employee Stock Purchase plan

Paid Time Off

Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Other Benefits

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus

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About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.