Knowledge Manager (KMO) - DoD - Secret

Knowledge Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Knowledge Manager (KMO) - DoD - Secret to join our team in Norfolk, Virginia (US-VA), United States (US).

The Knowledge Manager serves as the Knowledge Management Officer (KMO), providing direct support to a government agency's Chief of Staff (CoS) knowledge management activities. The CoS leads coordination of staff activities and ensures leadership receives timely, decision-quality information.

The KMO enables effective information flow and decision support by promoting proper use of the organization's knowledge base, information-sharing processes, and decision-support tools across the enterprise. This role ensures compliance with applicable policies, guidelines, and instructions, and develops or improves knowledge management documentation as needed.

This position operates in a dynamic, fast-paced environment and requires experience leading medium to large-scale knowledge management initiatives. Experience with Microsoft SharePoint and SharePoint Online is strongly preferred.

The role may require support outside normal business hours, including on-call, after-hours, and holiday support for operational needs.

Strong communication skills are essential, with the ability to engage effectively with stakeholders at all levels. A team-oriented mindset, strong work ethic, and the ability to perform in a rapidly evolving environment are critical.

Occasional travel (domestic and international, typically 3–10 days) may be required once or twice per year.

Key Responsibilities

• Serve as a functional expert and manager for staff processes, information flows, decision support tools, and knowledge management guidance and documentation.
• Support identification, analysis, and management of organizational knowledge to enhance shared understanding and achieve mission objectives.
• Collaborate with IT and other internal teams to ensure tools, processes, and systems meet performance and availability requirements.
• Partner with leadership and staff to develop and implement knowledge management strategies.
• Deliver training and coaching to leadership and staff on knowledge management practices and tools.
• Work cross-functionally with stakeholders, change management teams, trainers, and subject matter experts to support development and adoption of knowledge management solutions.
• Lead content management efforts, including training and guidance for managing organizational content.
• Represent the organization in working groups with other government entities, industry partners, and external organizations to support collaboration and information sharing.

Required Qualifications

• Bachelor's degree in a related field or HS Diploma and 5 years or Associates and 3 years sub for a Bachelors degree substitute
• Active Secret clearance
• Minimum of six (6) years of experience in knowledge management
• Minimum of two (2) years leading knowledge management activities

Desired Qualifications

• Familiarity with enterprise telecommunications services and tools
• Active Top Secret/SCI clearance
• Security+ certification

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $75,640 - $113,460. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.