911 Call-Taker/Dispatcher - Lateral

Communications Specialist

The Central Lane Communications Center (CLCC) was established as a regional consolidated communications center in April 1985. Organizationally, CLCC is part of the Eugene Police Department's 911 Communications Division. CLCC is jointly funded by the City of Eugene General Fund, fire dispatch user fees, and the State's 9-1-1 telephone tax. CLCC receives 911 calls for the majority of Lane County as well as non-emergency calls for the Eugene Police Department, Eugene Animal Welfare and Eugene-Springfield Fire Department. CLCC, on average, receives 1000 telephone calls a day between 911 and non-emergency lines. CLCC provides dispatch services for Eugene Police Department and 13 fire agencies across Lane County.

This position performs specialized duties in the operation of a public safety communications system, including operating complex communications equipment for emergency and non-emergency situations; requests for assistance by police, fire, and emergency medical response units; dispatching and monitoring appropriate emergency public safety units; and keeping accurate records of communications received and transmitted.

To view additional information about the Central Lane Communications Center, please view their City of Eugene website.

THIS POSITION IS OPEN UNTIL FILLED

Applications will be reviewed weekly.

Accepting Online Applications Only

Information on How to Apply

Classification: Communications Specialist 1 & Communications Specialist 2 Salary: Depending upon a lateral candidate's experience, knowledge, skills and abilities, a decision may be made to bring the candidate on at the Communications Specialist 1 (Entry Level) with the understanding that as a condition of employment, employees will be expected to successfully train and become proficient in call taking and trained in all dispatch positions as a Communications Specialist 2. The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA). Communications Specialist 1 $29.27 - $32.29 hourly / $60,881.60 - $67,163.20 annually Communications Specialist 2 $32.29 - $41.24 hourly / $67, 163.20 - $85,779.20 annually

Salary Step - Step 1 - Step 2 - Step 3 - Step 4 - Step 5 - Step 6

Communications Specialist 2 Hourly Rate - $32.29 - $33.83 - $35.60 - $37.34 - $39.24 - $41.24

Lateral Experience (minimum of 3 years' experience) - -- - -- - -- - 3-3.99 years - 4-4.99 years - 5+ years

Department, Division: Eugene Police Department, Central Lane Communications Center Union Representation: Eugene Police Employees' Association (EPEA) Work Location: Central Lane Communications Center, 1735 W 2nd Ave, Eugene, OR 97402 Schedule: Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. Shifts are rotated every six months (more often while in training). The current shifts are: Early Day Shift - 0700-1700 Late Day Shift - 1145-2145 Early Night Shift - 1645-0245 Late Night Shift - 2130-0730

The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits . Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.

Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

The Selection Process will consist of:

• Criticall Test
• Interview
• Background Investigation
• Psychological Evaluation
• Medical Examination and Drug Screen

Per the EPEA contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. Women, people with disabilities, and persons of color are strongly encouraged to apply. The City of Eugene complies with the Americans with Disabilities Act of 1990 . Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at View phone number on click.appcast.io. In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.