Admissions Concierge

Job Description

Job Description

Brinton Manor Nursing and Rehabilitation is searching for an experienced, census-driven  Admissions Concierge to support our admissions team.

We believe that by building an empowered team, we provide an exceptional level of care to the residents who count on us!

Life is about choices! Why choose to work at our center?

• Competitive Pay

• Health, Dental, & Vision Insurance

• Paid Time Off (PTO) & Paid Holidays

• 401K Retirement Plan

• Opportunity for growth with an expanding company

Overview

Ensure the needs of the facility are met by facilitating the admissions process within the facility as a concierge to the residents, families and visitors.

Job Responsibilities

• Report directly to the Administrator

• Support the admissions team in obtaining the target goal number of admissions by making the admission process seamless and stress free.

• Ensures resident rooms are ready for admission prior to arrival and all needed equipment and supplies are present and ready for the admission.

• Obtains referral information from telephone and walk-in inquiries, completing tours as needed for perspective admissions and their loved ones. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.

• Directs, educates, and coaches center s personnel to comply with centers admission process.

• Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.

• Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.

• Develops relationships with all external referral sources. (Community, AL/IL Centers, Physician offices, and other local healthcare providers)

Qualifications

• One to two years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.

• Excellent organizational skills with a detail orientation towards documentation and follow-up.

• Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.

• Inside or outside sales experience preferred.

• Ability to work with family members and conduct tours with a focus on closing.

Recognize your dreams with us and we will help you to excel!

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, veteran status, or other applicable legally protected characteristics. and drug-free workplace.