Customer Service Rep

Customer Service Rep Job Category: Customer Service Requisition Number: CUSTO001814 Location: Burlington, KY and Hebron, KY, USA Job Details Position Summary: Carries out all customer service activities such as responding to inquiries, processing orders, billing, and handling complaints, in a prompt, courteous and efficient manner. Essential Functions: Maintain excellent working relationships with customers by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner. Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and warehouse purposes. Ensure proper invoicing of customers by verifying computer generated invoices. Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns. Maintain a current and accurate procedures manual that details the processing requirements for each account. Report customer feedback to management in a timely manner, including any signs or trends of customer dissatisfaction. Answer telephone calls and operate various types of office machines and computers necessary to perform duties. Create accurate and timely reports as requested by management or customers. Maintain all paperwork associated with orders and the corresponding customer files. Responsible for accurate billing of all customers. Job Specifications: High School diploma or GED 1-3 years' experience in general office environment, preferred. Willingness to learn internal customer service software applications Excellent interpersonal and communication skills, written and verbal. Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft Office applications. Ability to work efficiently with a professional, customer friendly attitude. About Verst Logistics Verst Logistics is a family-owned company that offers Fulfillment, Packaging, Warehousing and Transportation solutions to our customers. In 1966, our founder, William G. "Bill" Verst, set out to build a customer-first, no nonsense warehousing company in Northern Kentucky. The kind run by honest, hardworking people who always do the right thing to get results for our customers. We've since expanded well beyond that initial vision, both in terms of our physical scale and our solutions. Our Core Values At Verst, we believe that the standards of behavior that have helped our company achieve success over the years are represented in the fabric and makeup of our organization. As we continue to grow, it is critical that we recognize and strive to follow our values, not just in business but in our lives outside of the business environment as well. INNOVATION: The introduction of new collaborative ideas and solutions EXCELLENCE: The passion to deliver exceptional service in all aspects of our activities RESPECT: High regard for time, knowledge and concerns of others while always demonstrating integrity and trust SAFETY: A goal of no injury or adverse customer, environmental or community impact while doing our work TEAMWORK: Collaboration with individual and group accountability toward a common objective Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance The duties and responsibilities listed above are representative of the duties of the position, and do not include all the tasks that the incumbent may be required to perform. The incumbent must be able to perform all of the essential functions of this job, either with or without reasonable accommodation. Qualifications Behaviors: Required: Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well Experience: Required: 1 year Ideal candidates for this position should possess both warehouse and customer service experience. Proficiency in inventory management, order fulfillment, and operating material handling equipment is essential, along with strong communication skills to effectively interact with customers and team members