Front Desk Agent

About our Property At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. Our culture, full benefit plans, including a 401k with a company match and lucrative bonus programs, set us apart. We are looking for talented people with a genuine passion for service. Our core values involve personal development, people, and a desire to help them succeed. Each team member plays a key part in delivering outstanding service and memorable experiences for guests. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you. Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, a restaurant, and a bar. Typical Shift 7 am – 3 pm. Weekends availability is a must. Job Title Guest Services Agent Your Role Provide exceptional customer service by being engaging and taking a sincere interest. Interact with all guests. The bell person/guest services attendant welcomes each guest to the hotel. Work together with other attendants to ensure each guest has a personalized experience. Be the difference with guests and employees and go beyond the norm. Qualifications At least one year in a customer service role with high guest interaction. Valid driver’s license with no major infractions for 6 months. Hospitality industry experience is a plus. Ability to solve problems when they arise. Ability to work in a team environment is a must. Pleasant and helpful personality. Must be able to work full shift standing and moving between the valet lot and different areas of the hotel. Strong desire to make an impact on other people. Outgoing and engaging personality. Excellent verbal communication skills. Ability to work in a fast-paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts including weekends and holidays. Compensation $18 per hour. Equal Opportunity Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation Disclaimer Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr