Manager, Commercial Loan Client Service Advisors

General Function The Manager, Commercial Loan Servicing leads the overall Commercial Loan Servicing function, overseeing multiple teams and team leads responsible for post‑closing servicing, loan maintenance, and borrower support across the Commercial portfolio. This role provides strategic direction, ensures operational excellence, and drives continuous improvement across all servicing activities. Essential Duties & Responsibilities Department Leadership & Strategy Lead, coach, and develop a team of team leaders responsible for Commercial Loan Servicing operations. Establish and execute the strategic vision for the servicing function aligned to business objectives. Drive a high‑performance culture focused on accountability and development. Ensure effective organizational design, workforce planning, and succession management. Operational Oversight & Service Delivery Provide end‑to‑end oversight of loan servicing operations ensuring accuracy and timeliness. Monitor and drive performance against SLAs, quality, productivity, and customer satisfaction metrics. Ensure effective escalation and resolution of complex issues. Oversee capacity planning and resource allocation. Continuous Improvement & Transformation Champion a culture of continuous improvement using data and metrics. Lead large‑scale process improvement and automation initiatives. Drive standardization of processes and controls. Partner with technology teams to modernize servicing operations. Risk Management & Compliance Ensure adherence to policies, procedures, and regulatory requirements. Establish and maintain effective controls to mitigate risk. Monitor audits and ensure timely remediation. Promote a strong risk culture. Stakeholder Engagement & Partnership Serve as primary contact for senior stakeholders. Partner across Credit, Sales, and Risk to ensure alignment. Influence cross‑functional initiatives. Ensure high‑quality customer experience. Supervisory Responsibilities Directly manage managers and team leads. Provide leadership, coaching, and performance management while ensuring strong engagement and succession planning. Minimum Qualifications Bachelor’s degree preferred. 8+ years of relevant middle market commercial/corporate banking experience. 4+ years of leadership experience managing managers or multiple teams. Strong knowledge of commercial loan servicing and operations. Required Skills Strategic leadership, operational excellence, continuous improvement, risk management, talent development, stakeholder management, and decision making. Skills for Success Strong analytical skills, ability to balance strategy with execution, effective change leadership, and commitment to innovation and customer outcomes. DOING THE RIGHT THING Employees are expected to lead with integrity, accountability, and adherence to all policies and procedures while delivering excellent service. Compensation Manager, Commercial Loan Client Service Advisors Base salary range: $96,500.00 - $207,500.00 USD per year. In addition to the base salary, this role is eligible to participate in an incentive compensation plan based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. Location Dallas, Texas 75201 Equal Opportunity Employer Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third