Medical Assistant, Certified

Certified Medical Assistant

The Certified Medical Assistant (CMA) performs patient care under the direction of the physician or Advanced Practice Provider (APP) in an ambulatory setting. This position supports the Pediatrics service within our Family Medicine Residency Clinic. This is an outpatient teaching clinic for our ACGME-accredited residency program. The Certified Medical Assistant works closely with the attending physician, residents, and clinical team to support pediatric patient visits in a collaborative, education-focused environment.

About the organization: Orlando Health Bayfront Hospital has been at the forefront of healthcare in St. Petersburg, FL for nearly 100 years as a community hospital, trauma center and academic teaching center. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an "A" Hospital Safety Grade for Spring 2025 from The Leapfrog Group. As an academic medical center, we are committed to training future physicians and staying on the forefront of medical research and technology. This position supports an ACGME-accredited residency program in Family Medicine. Orlando Health is one of Florida's most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of our extensive network of hospitals, practices, and specialty services, we provide seamless access to integrated, high-quality care across multiple community locations. Collectively, our dedicated teams honor a legacy of over 100 years by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Why Orlando Health is your best place to work:

Education & Career Growth Assistance Comprehensive Health & Wellness coverage and resources Financial & Retirement Planning with Company Match Excellent Company Culture and Work–Life Balance Family & Pet Support...and more!

Responsibilities

Essential Functions:

• Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
• Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
• Supports and demonstrates effective and professional communication with patients and family members.
• Works collaboratively with the administrative and operations staff.
• Gathers patient data through interview and observation.
• Assists patients and families with preparation for examination.
• Assists the physician or APP during examination and procedures.
• Demonstrates competency in specific tasks and skills as defined by the practice.
• Provides routine treatments and administers approved medication types.
• Documents patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.
• Assists the physician or APP by acting as a liaison on behalf of the patient to schedule and provides scheduling information for specialty testing and/or specialty physician consultation.
• Processes incoming and outgoing calls independently and professionally using sound clinical judgment.
• Enters medication, laboratory, and diagnostic imaging orders into the electronic medical system under the direction of a provider.
• Adheres to and assures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards.
• Consistently demonstrates personal and patient safety practices and adheres to infection control standards outlined in Orlando Health policies.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Demonstrates the knowledge and skills necessary to provide care and assesses data appropriate to the age-specific needs of patients in their assigned department and/or unit.
• Demonstrates awareness of medical/legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Assists the business office as needed with reception, scheduling, and discharge of patients.

Qualifications

Education/Training:

• High school graduate or equivalent.
• Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Medical Assistant in a patient care setting) required.
• Pediatrics training or experience highly preferred.

Licensure/Certification:

• Maintains current BLS Healthcare Provider Certification
• Maintains current certification or registration by one of the following agencies:
• Certified Clinical Medical Assistant (CCMA) by National Health career Association (NHA)
• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)
• Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA)
• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT)
• Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP)
• Registered Medical Assistant (RMA) by American Medical Technologists (AMT), the American Registry of Medical Assistants (ARMA), or by American Allied Health (AAH)
• Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis