Customer Service Representative

Job Title

Essential duties and responsibilities include the following: Other duties may be assigned:

• Greet customers and direct them to where they need to go.
• Able to manage a multi-phone line.
• Ensure that every guest receives excellent customer service upon taking delivery of their vehicle, with a special emphasis on properly educating the guest about the technology of the vehicle, including navigation and Bluetooth.
• Keeping up with all product knowledge and any other updates related to the deliveries of a new vehicle.
• Follow up with customers to ensure complete satisfaction, addressing any customer concerns through telephone and email after their purchase.
• Commit to becoming an expert and gaining in-depth knowledge of our brand's vehicle accessories and technology.
• Maintains customer satisfaction scores at or above company standards.
• Follows safeguards rules and regulations.

Qualifications:

• Excellent customer service skills.
• MUST be able to work EVENING SHIFTS AND WEEKENDS.
• Steady work history and a commitment to starting a new career.
• Outgoing personality with expertise in developing relationships.
• Excellent appearance and verbal/written communication skills.
• Team-oriented.
• Basic computer skills.
• Submit to and complete MVR, background check, and pre-employment drug test.
• Valid driver's license with a good driving record.

We offer a competitive benefits package to all full-time employees, including health, dental, vision, life, and disability insurance, and 401(K). We are an Equal Opportunity Employer (EOE).