Front Desk & Director of First Impressions

Job Description

Sara Hawks Houston State Farm Agency

1950 Viera Blvd., Suite 104 | Viera, FL 32955

At the Sara Hawks Houston State Farm Agency, we believe the first interaction sets the tone for every customer relationship. That’s why we’re looking for an exceptional Front Desk & Director of First Impressions to become the welcoming face of one of Florida's top-performing State Farm agencies.

This role is perfect for someone who loves connecting with people, thrives in a fast-paced environment, and takes pride in creating an outstanding customer experience. Every phone call, every greeting, and every interaction is an opportunity to make someone’s day better.

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• Welcome every customer with genuine warmth, professionalism, and enthusiasm.
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• Create an exceptional first impression for every visitor and caller.
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• Answer and direct incoming calls with confidence and efficiency.
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• Schedule appointments for our sales and service team.
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• Support our licensed insurance professionals with administrative tasks.
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• Maintain an organized, polished, and inviting office environment.
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• Help ensure every customer leaves feeling valued and cared for.
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• Love people and naturally make others feel welcome.
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• Have experience in customer service, hospitality, retail, medical offices, banking, or front desk positions.
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• Are highly organized and able to juggle multiple priorities.
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• Communicate professionally in person, on the phone, and through email.
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• Have strong computer skills, including Microsoft Office.
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• Bring a positive attitude and a solution-oriented mindset every day.
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• Enjoy being part of a high-performing team that celebrates success together.
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The Sara Hawks Houston State Farm Agency is one of Florida’s premier State Farm agencies. We believe our success starts with our people, and we’re committed to creating an environment where team members can grow professionally while making a meaningful impact in our community.

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• Competitive salary
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• Medical benefits
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• 401k with match
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• Performance-based bonuses
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• Paid time off
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• Paid training
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• Professional development opportunities
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• Career advancement into customer service, sales, or leadership roles
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• Supportive, fun, team-oriented culture
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• Beautiful office located in the heart of Viera
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If you’re passionate about creating exceptional experiences, building relationships, and representing a trusted brand with professionalism and enthusiasm, we’d love to meet you.

Apply today and become the first smile our customers see and the reason they can’t wait to come back.