Clinical Services Manager

Join Silverado Encinitas, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. Job Overview We’re hiring a Clinical Staff Manager – a detail‑oriented and empathetic leader who will oversee clinical scheduling, caregiver coordination, and administrative support for our community. What You’ll Be Doing Manage daily and monthly clinical staff schedules, ensuring proper coverage and compliance with staffing ratios Maintain caregiver shift preferences and availability in an active scheduling database Respond to emergent scheduling needs with creativity and urgency Supervise caregivers across all shifts, including PM, NOC, and weekends Assist with recruiting, interviewing, onboarding, and orientation of new caregivers Track and maintain associate licenses and certifications Provide regular updates to the Administrator and Director of Health Services on staffing, overtime, call-offs, and performance metrics Approve payroll and manage timecards for the clinical team Collaborate with HR and DHS on performance concerns, workers’ comp, and leaves of absence Coordinate training and continuing education for clinical staff Oversee budgeting, inventory, and ordering of clinical supplies Participate in quality improvement initiatives and community events Foster strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction Supervise adherence to policies and procedures under DHS direction Qualifications High school diploma or equivalent required Experience in healthcare scheduling, preferably with dementia-related care Familiarity with scheduling software and dementia care practices Willingness to work flexible hours, including evenings, weekends, and holidays Empathetic communication style and a “can-do” attitude Active role: walking, bending, lifting (up to 50 lbs.) Commitment to working with seniors in a culturally diverse environment Reliable transportation to meet attendance and punctuality standards Comfortable working in an environment with animals and pets Ability to collaborate with other department leaders Fortune Magazine Best Workplace in Aging Services™ Certified Great Place to Work® Paid training and strong internal mobility Schedule Full Time, AM shift, Tuesday - Saturday Pay Range $66,000 – $66,000 USD Benefits 401(k) matching Health, Dental and Vision Insurance Flexible Spending Account (FSA) Paid time off Tuition reimbursement and professional development assistance Referral program Pet Insurance, Auto and Home Insurance and Discount Programs Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable). * Silverado does not accept candidates from outside recruiters or agencies for this role. California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law. Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. EOE/M/F/D/V #J-18808-Ljbffr