HM Sales Advisor Polaris Fashion Place

Job Description About the Role As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products, and offering support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories and products in all areas of the store. Ability to promote and sell our products to customers effectively. Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with the store management team. Fashion & Trend Awareness Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines and legal requirements in all areas of the store. Give and receive feedback with your colleagues to learn, develop and support each other. Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development. Retail Operations / Visual & Commercial Execution Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms). Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Maintain and follow best practice for all in‑store OMNI Services and in‑store tech services/tools (In‑store Care App, Click & Collect, Smart Store, etc.). Support opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role and responsibilities. Qualifications Passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Why You'll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability. We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, a company match retirement plan, paid leave programmes and paid time off, including a community day to serve your local community. You will be able to express your personal style with our employee discount at H&M, Other Stories and COS. Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. Additional Information Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.00 per hour

• This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
• *H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

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