Manager, Internal Program Management

Manager, Internal Program Management

The Manager, Internal Program Management position will lead day-to-day activities of the project/program management staff to ensure each project is executed on-time and achieves both internal and external goals. Daily activities require working closely with cross-functional teams, providing timely turnaround of deliverables, and maintaining a flexible and proactive attitude.

Role and Responsibilities

• Serve as direct supervisor for project/program management staff
• Develop direct reports by monitoring and managing performance
• Recruit, select, on-board and train new employees
• Produce timely and accurate resource capacity (supply vs. demand) management reporting
• Provide subject matter expertise in project/program management processes and industry standards
• Ensure all direct reports use approved tools, templates, processes, desktop procedures and methodologies for successful delivery of all programs and projects
• Ensure accuracy and completeness of all project management related artifacts
• Support the delivery assurance process to ensure scalability, professional deliverables and program/project success
• Work with other leaders to institute process improvements for program/project management processes
• Support the continuous improvement of future estimates/profitability for all program/projects
• Define, convey and monitor team member deliverables to leverage individual strengths and build team capabilities that will enable sustained success
• Define and communicate timelines and expectations to staff
• Support testing activities
• Proactively identify and resolve potential issues that could impede project success

Experience, Qualifications, and Education

• Bachelor's degree or equivalent field experience
• Minimum of 5 years of experience in project/program management
• Minimum of 3 years of experience managing 3 or more direct reports
• Excellent written and oral communication skills
• Proven ability to develop strong working relationships
• Strong planning and organization skills
• Strong change management expertise
• Project Management Professional (PMP) certification preferred
• Lean or Six Sigma experience strongly desired
• Excellent presentation skills