Community Manager - Part Time

Community Manager

The purpose of the Community Manager (CM) is to serve as an agent and helper for the Roam community, providing the first and final levels of Roam's hospitality experience for our members and guests. Combining exceptional work ethic with interpersonal savvy, time management, and priority setting, the CM acts as an anchor for his/her team. While previous sales experience is not expected or required, the CM should be motivated to assist in the revenue growth of our core offerings (membership, offices and meetings) in an "everybody sells" team environment. More than anything, the CM is socially aware and emotionally intelligent - anticipating needs, building relationships, and creating memorable and personalized experiences for clients and team members alike. The CM role is one-of-a-kind. He/She loves creating order out of chaos and thrives in busy, high-energy, customer-facing environments. No task is too small and no problem is too big to solve. He/She is able to make quick decisions while remaining calm under pressure. A disciplined self-starter, the CM is highly organized and capable of engaging people with care and compassion while performing administrative tasks with excellence.

Responsibilities:

• Lead front desk operations to provide a remarkable hospitality experience for all who enter our workplace.
• Greet and welcome all members and guests.
• Ensure that all first time members and guests are familiarized with the workspace.
• Facilitate all member and guests needs in-person, by telephone or via email.
• Make an impactful first and last impression by maintaining an organized, clean, and professional front-desk operation.

Focus on Sales & Retention for Memberships & Offices

• Manage the Sales pipeline for Memberships and Offices at your workplace by utilizing Roam's CRM platform and sales process. This includes tour requests, email and phone follow ups, providing quotes, and answering questions from initial inquiry to close.
• Tour potential members and office tenants with consultative sales mindset to offer solutions that solve their biggest pain points
• Set up new member accounts and ensure they are educated on all membership amenities.
• Manage the meeting room booking system by scheduling meeting rooms, servicing needs and live requests such as technology setups and food orders.
• Adjust and manage member accounts as needed, reconciling monthly membership revenue.
• Track key performance indicators and critical business analytics as instructed by managers.
• Implement all goals, processes, policies, and hospitality initiatives as defined by the workplace strategy.

Foster relationships and community with stakeholders, members, and guests

• Partner with the People & Culture team to welcome and onboard new members to the the team.
• Celebrate members, meeting planners, team wins, accomplishments, birthdays, life events, and business achievements.
• Invest time in getting to know members and meeting planners, learning their needs and goals and making connections whenever possible.
• Seek out improvement opportunities and innovative ways to add value to customers by going beyond what is expected.

Reinforce the brand.

• Ensure marketing collateral and branded elements are ordered, strategically placed and leveraged properly both internally and externally.
• Partner with Brand + Marketing to execute monthly member events.

Act as onsite meeting coordinator.

• Liaise with guests to understand the purpose of the meeting and ensure a remarkable experience.
• Manage guest accounts using Roam's point-of-sale system.
• Provide administrative support for online databases such as Roam's customer relationship management system.

Experience + Requirements:

• Enjoys using a consultant sales approach based on helping clients by finding solutions to pain points
• Assertive, organized, efficient, excellent attention to detail
• Resolute problem solver and multi-tasker
• Excellent written and oral communication, attentive listening
• Thrive in a relational fast-paced, high-energy environment
• Administration, Meeting Coordination, Event Management, or Executive Assistant experience is a plus
• Hospitality or customer service experience is preferred
• Proficient in: Microsoft Office