Customer Service Rep

$20 per hour

SkySource Solutions

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans

40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire

August Start Class: August 10, 2026 (20 openings)
September Start Class: September 14, 2026 (20 openings)

SkySource Solutions is proud to be the exclusive staffing partner for MetLife Legal Plans , the nation's leading provider of legal benefits. We are seeking 40 Customer Service Center Representatives to join a rapidly growing organization dedicated to helping millions of families access affordable legal services.

If you are passionate about helping people, enjoy solving problems, and thrive in a customer-focused environment, this is an outstanding opportunity to join a respected national brand with long-term career potential.

Why Join MetLife Legal Plans?

$20.00 per hour

40 Hours Per Week

Monday-Friday Schedule

No Weekends

Paid Training

Career Growth Opportunities

Hybrid Work Potential After Training & Performance Milestones

Work for a Company Serving Nearly 5 Million Families Nationwide

Opportunity to Become a Permanent Employee

About the Role

As a Client Service Center Representative , you will be the first point of contact for members, prospective members, and attorneys. You will assist callers with questions regarding legal plan benefits, attorney referrals, eligibility, website access, enrollments, and service-related inquiries.

This role is ideal for candidates with strong communication skills, a positive attitude, and a genuine desire to help others.

Daily Responsibilities

Handle approximately 55-60 inbound calls per day
Assist members with legal plan questions and coverage details
Provide attorney referrals
Support website navigation and digital self-service tools
Process enrollments and cancellations
Investigate eligibility issues
Document customer interactions within CRM and ticketing systems
Support email and chat communications when assigned
Deliver exceptional customer service with professionalism and empathy

Training & Work ScheduleTraining Schedule

Monday-Friday 8:30 AM - 5:00 PM

Post-Training Schedules

Candidates must be available to work within the operating hours of:

7:55 AM - 8:05 PM EST

Potential schedules include:

7:55 AM - 4:25 PM
8:30 AM - 5:00 PM
9:00 AM - 5:30 PM
9:30 AM - 6:00 PM
10:00 AM - 6:30 PM
10:30 AM - 7:00 PM
11:35 AM - 8:05 PM

Schedules are assigned by seniority based on company process.

Hybrid Work Opportunity

Initially, all employees will work onsite for:

Training period
Additional 60 days following training

After demonstrating strong attendance, performance, and work habits, employees may qualify for a hybrid schedule:

2 Days In Office

3 Days Work From Home

Wednesday is a required office day.

Employees working remotely must have:

Reliable internet (100+ Mbps recommended)
Dedicated workspace
Quiet, distraction-free environment

What We're Looking ForRequired Qualifications

2-5+ years of customer service experience
Strong verbal communication skills
Professional phone presence
Ability to multitask across multiple computer systems
Strong attention to detail
Problem-solving and critical thinking abilities
Excellent time management
Positive, team-oriented attitude

Preferred Experience

Call Center Environment
Zendesk or CRM Systems
Cisco or Contact Center Technology
Microsoft Outlook, Teams, Word, and Excel
Legal Services Industry
Healthcare Scheduling
Hospitality Customer Service
Financial Services Customer Support

Education

Preferred:

Bachelor's Degree

Also Considered:

Associate Degree
Some college coursework plus substantial customer service experience

Bilingual Candidates Encouraged to Apply

Spanish-English bilingual professionals are highly desired and strongly encouraged to apply.

Interview ProcessStep 1

SkySource Solutions Interview & Qualification Review

Step 2

Skills Assessment

Step 3

Candidate Presentation to MetLife Legal Plans

Step 4

Final Selection & Offer

Apply Today!

These classes are expected to fill quickly.

If you're looking for a company that values customer service, professional growth, teamwork, and making a positive impact on people's lives, we want to hear from you.

SkySource Solutions Exclusive Staffing Partner of MetLife Legal Plans

Cleveland, Ohio
$20.00/Hour
Start Dates: August 10, 2026 & September 14, 2026
40 Immediate Openings Available

Apply now and launch your next career opportunity with SkySource Solutions and MetLife Legal Plans!

Apply

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