Management Training Program

Resorts West Management Training Program is for perspective Hospitality professionals to gain experience across the myriad of Resorts West and hospitality disciplines within a relatively short amount of time. Each graduate will gain excellent experience and in-depth job knowledge from each department which will aid the employee in any aspect of Hospitality as they move forward with their career. Our program offers an opportunity and training sufficient to be considered for placement into a Supervisor or Manager level position after a training period of 12 to 18 months. Each program participant will rotate through each division within Resorts West to gain in depth knowledge of the area. These opportunities will develop the employee's experiences in Housekeeping, Maintenance, Sales, Guest Services and Administration.
• Comprehension of structure, roles, responsibilities and operating standards within the department the participant is specializing
• Training and experience in crafting departmental schedules, managing payroll reporting and forecasting
• Understand Company performance management procedures
• Education in how to effectively conduct employee performance reviews and employee disciplinary discussions
• Interviewing and the philosophy behind the selection of candidates
• Attend regular departmental communication meetings
• Understanding of department purchasing and inventory controls
• Maximize service delivery in all areas
• Special Projects as outlined by Department Head

Skills & Requirements


Standard Specifications:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the associate will possess the abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to health and safety of themselves, other associates and guests.
• Must be able to speak, read, write, hear and understand the English language.
• Must be able to handle multiple tasks in a fast paced environment.
• Ability to sustain composure at all times and remain calm during difficult situations.
• Must have excellent guest and associate relations skills.
• Skilled in problem solving with the ability to identify the problem and work through it.
• Must be able to lift up to 25 pounds occasionally. Frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree.
• Must be able to sit, stand and walk for 8+ hours.
• Possess strong organizational and verbal communication skills.
• Excellent office skills including office procedures, filing systems and equipment.
• Must be able to work, varied shifts and flexible schedules. Maintain schedule availability to provide the best assistance to the job related responsibilities to include but not limited to guest expectations.
• Must have excellent associate relations skills.