VP, Head of Operations

WHO WE AREApex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: Best Places to Work 2026, 2025, 2024, 2023 - Presented by BuiltIn WealthTech of the Year 2025 - Presented by US FinTech Awards The World’s Top 250 Fintech Companies 2024 - Presented by CNBC ABOUT THIS ROLEAs the VP, Head of Operations at Apex Fintech Solutions, you will be responsible for the overall operations of the firm’s Operations division. This role involves leading operational strategy, optimizing performance, and ensuring that the firm’s custody and clearing activities align with its business goals. The Head of Operations, ACC will oversee key departments including, but not limited to: Settlements, P&S, ACATs, Corporate Actions, Mutual Funds, Operational Data, Banking, Cashiering, Ops Control, Investor Communications, Regulatory Reporting, and will serve as a driving force in executing growth and operational excellence strategies across the organization. Duties/Responsibilities Strategic Leadership: Define and implement the operational strategy to support and enhance Apex Clearing Corporation’s strategic goals. Collaborate with executives to identify opportunities for improving efficiency and effectiveness. Operational Excellence: Champion the adoption of AI and automation across operations workflows to reduce manual processing, improve accuracy, and scale capacity ahead of volume growth. Oversee all operational functions, ensuring they are consistent with established goals for growth and profitability. Ensure operational systems, processes, and policies are followed, improving the quality and efficiency of operations. Team Management and Development: Provide leadership to the Operations division management team cultivating a high-performance culture. Develop training and mentorship programs to enhance the skills of the operations division management team. Performance and Efficiency: Monitor daily operations to ensure a smooth workflow, identifying areas for potential improvement. Implement performance metrics to assess department success and drive business performance. Financial Oversight: Partner with the finance team to manage operational budgets, ensuring financial targets are met. Analyze financial statements and operational metrics to guide decision-making. Risk and Compliance Management: Uphold regulatory and policy frameworks, working closely with legal and compliance teams. Develop strategies for risk management and mitigation to safeguard company interests. Education and/or Experience Bachelor’s degree in Finance, Business Administration, or a related field (or equivalent work experience) required; MBA or relevant advanced degree preferred. 12+ years of experience in a senior operational role within the financial services industry, specifically in custody and clearing services. 6+ years of people management experience FINRA Series 7 and Series 24 License(s) required Proven track record of successfully leading large teams and managing complex organizations. Required Skills/Abilities Demonstrated ability in strategic planning and execution. Strong leadership skills with a track record of nurturing talent and fostering collaborative teams. Comprehensive understanding of industry regulations, operations, and best practices. Excellent analytical and problem-solving skills, with attention to detail. Superior interpersonal and communication skills, capable of engaging with stakeholders at all levels. Work Environment This job operates in a hybrid, office environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Our RewardsWe offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.EEO StatementApex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.Disability StatementApex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.SummaryLocation: Dallas, TXType: Full time