Account Associate- Employee Benefits

Job Description: Title: Account Associate – Employee Benefits Work Mode: Remote / Eastern and Central Time Zones Only | Location: Longwood, FL Experience: Level-Funded and Self-Funded Plans | Supporting: Shared Services – provides service support to other IOA account teams during their first 3-6 months with account management and service. Remote work policy: Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity to meet specific business needs. A dedicated, distraction-free workspace is required. About the Role This position handles Account Associate activities for the IOA Employee Benefits team under a Producer, AE, AM, or EB Operations Team Leader. Responsibilities include client service, directing Account Coordinators, team productivity, policy administration, renewals, new policy setup, audits, data management, communication, professional development, identifying sales opportunities, and upholding IOA core values. Key Responsibilities Client Management: Assist in managing an assigned book of business, meeting all performance requirements regarding production, quality, and service, and ensuring no liability associated with errors and omissions occurs. Client Service: Deliver outstanding client service at all times, proactively anticipating client needs, maintaining frequent and professional communication, and responding quickly to service requests. Team Leadership: Direct day-to-day activities and workflow of Account Coordinator(s), making work assignments, delegating tasks, communicating performance expectations, monitoring execution, and recommending corrective actions when needed. Business Growth: Actively seek to grow IOA business, including identifying and acting on sales opportunities. Policy Management: Track policy expirations for existing clients and work proactively to ensure appropriate actions are taken for renewals. Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement. Communication: Maintain transparent communication with Producers and team members. Compliance: Ensure adherence to company policies and industry standards; champion IOA core values and demonstrate integrity and leadership. Ideal Candidate Qualifications 2+ years of Employee Benefits experience Active Life & Health License Exceptional customer service and communication skills Strong organizational and multi-tasking skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process) 30‑Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is 45-70K annually, depending on experience, relevant skills, and geographic location. Equal Opportunity Employer Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Insurance Office of America, Inc.