Director of Product Management- Cloud Infrastructure Engineering

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role Summary

The Director of Product Management, Cloud Engineering is responsible for defining product strategy, roadmap, and measurable business outcomes for athenahealth’s cloud engineering capabilities and internal cloud platform services. This leader translates Cloud Engineering strategy into clear product direction, aligning engineering investment to the needs of internal users, dependent product teams, and the long-term modernization goals of the business.

This role sits at the intersection of Cloud Engineering, Product Engineering, R&D, Security, Finance, and Infrastructure, and is accountable for shaping a coherent portfolio of capabilities that improve scalability, reliability, security, productivity, and cost efficiency. The Director will lead product management for cloud services and experiences, ensuring teams are focused on the highest-value opportunities and that execution remains aligned to business priorities.

The ideal candidate pairs strategic product thinking with strong technical judgment and operational discipline. They are comfortable owning complex spaces, making tradeoffs across competing stakeholder needs, and driving clarity in ambiguous, cross-functional environments. This role is central to athena’s cloud evolution and will help ensure that cloud capabilities are easy to adopt, well-governed, financially responsible, and designed to deliver durable value over time.

What You’ll Do

Own Product Strategy and Roadmap for Cloud Engineering

• Define and maintain the product vision, strategy, and multi-year roadmap for Cloud Engineering platform capabilities and services.

• Translate modernization priorities, service maturity goals, and platform investment needs into a coherent product portfolio with clear outcomes and sequencing.

• Partner with leadership to evolve public and private cloud capabilities, internal services, and operating models.

• Ensure product direction reflects business priorities across scalability, stability, security, resilience, cost management, and productivity.

• Make principled tradeoffs across customer needs, technical constraints, and organizational capacity.

Drive Business Outcomes Through Product Management

• Own measurable outcomes for cloud products and services, including adoption, satisfaction, reliability, efficiency, governance, and value realization.

• Establish product success metrics and use telemetry, customer feedback, and operational data to inform decisions and reprioritize investments.

• Identify the most important product optimization opportunities for internal users and dependent teams, and ensure they are reflected in the roadmap.

• Partner with Engineering, Architecture, and operations leaders to improve the usability and effectiveness of cloud services and workflows.

• Support build-versus-buy decisions, service boundary decisions, and lifecycle management for platform capabilities.

Serve as the Voice of the User and the Business

• Represent the needs of internal customers, including engineers, product teams, platform consumers, and operational stakeholders.

• Build strong feedback loops with users to understand pain points, friction in adoption, service gaps, and emerging needs.

• Translate complex technical capabilities into clear product narratives, priorities, and decision frameworks.

• Support escalations related to product direction, service expectations, adoption, and cross-team dependencies.

• Help shape change management and communications strategies that improve awareness, trust, and successful rollout of new platform capabilities.

Lead Cross-Functional Planning, Alignment, and Governance

• Partner closely with Cloud Engineering, Product, R&D, Security, Finance, and Infrastructure leaders to align roadmaps, funding priorities, dependencies, and delivery plans.

• Contribute product leadership to consolidated cloud roadmaps and unified initiative views across Cloud Engineering and partner organizations.

• Help define service expectations, onboarding paths, documentation standards, and policy frameworks for cloud platform services.

• Create the transparency, governance, and operating rhythms needed to manage complex product decisions across multiple teams.

• Bring structure to ambiguity through clear prioritization, crisp communication, and disciplined execution.

Build and Lead a High-Impact Product Team

• Lead, coach, and develop product managers and/or product owners responsible for Cloud Engineering capabilities and internal platform experiences.

• Set high standards for product thinking, customer centricity, roadmap quality, backlog discipline, stakeholder management, and outcome ownership.

• Help product leaders grow in technical fluency, business acumen, and influence across engineering-heavy environments.

• Build team operating mechanisms that reinforce accountability, fast learning, and continuous improvement.

• Address performance and capability gaps directly while creating strong development paths for high-potential talent.

Shape the Future of Platform Experiences

• Partner with users and leaders to improve the end-to-end experience of cloud services, not just the underlying technical capability.

• Ensure products are understandable, trustworthy, and easy to adopt for technical users.

• Apply AI and automation intentionally where they improve product outcomes, accelerate learning, or simplify internal workflows.

• Balance long-term strategy with near-term delivery, ensuring ideas translate into shipped value.

What You Bring

• 10+ years of experience in product management, platform product management, or technical product leadership in complex software environments.

• Significant experience working with cloud platforms, infrastructure products, developer platforms, DevSecOps ecosystems, or other deeply technical internal products.

• Demonstrated success owning roadmap and business outcomes for platform or system-level products spanning multiple teams and stakeholders.

• Strong product judgment in technically complex environments, including ability to assess tradeoffs, influence priorities, and partner effectively with engineering leaders.

• Experience defining measurable product outcomes such as adoption, quality, productivity, service performance, cost efficiency, or customer satisfaction.

• Strong business acumen, including experience supporting investment decisions, cost management, and value-based prioritization.

• Proven ability to lead through influence across Product, Engineering, Security, Finance, and operational teams.

• Excellent communication, facilitation, and storytelling skills across executive, technical, and operational audiences.

• Experience building and leading high-performing product teams, including coaching, performance management, and talent development.

• Comfort operating in ambiguous, fast-moving environments while maintaining strategic clarity and execution rigor.

• Bachelor’s degree or equivalent experience in a software, engineering, computer science, information systems, or related field preferred.

• Experience in healthcare, regulated enterprise platforms, or SaaS/PaaS environments is a plus.

• Experience with AI-enabled platform capabilities, developer productivity tooling, or modernization programs is strongly preferred.

How You’ll Work

• Own outcomes, not just roadmaps.

• Navigate ambiguity with structure and judgment.

• Operate as a true partner across disciplines.

• Bring a strong point of view while staying grounded in user and business needs.

• Use data, telemetry, and feedback loops to learn and adjust quickly.

• Balance strategic vision with operational follow-through.

• Hold high standards for product quality, team effectiveness, and business impact.

• Invest in team development with the same rigor you bring to product strategy.

• Use AI intentionally to improve decisions, simplify workflows, and accelerate delivery where it adds real value.

Why This Role Matters

Cloud Engineering is foundational to athenahealth’s ability to modernize its technology stack, operate efficiently at scale, and deliver secure, resilient, and cost-effective services across the business. This role will directly shape how cloud capabilities are defined, prioritized, adopted, and improved over time.

The Director of Product Management, Cloud Engineering will help ensure that athena’s cloud investments translate into clear platform value for internal users and dependent teams, while creating the structure, transparency, and product discipline needed to support long-term cloud transformation.

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,   full-time. With consistent communication and digital collaboration tools, athenahealth   enables   employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

Learn more about our culture and benefits here: athenahealth.com/careers