Lead Technician

Job Description

Job Description

Description

This position is responsible for performing inspections, diagnoses, and repairs of heavy equipment and/or related equipment or components, following established procedures and guidelines. Works as a leader of a team to provide mechanical services that satisfies customer needs and achieves departmental goals. Primarily responsible for establishing production goals, supervising, training and evaluating service employees to ensure that work is performed in support of company’s department goals.

Lead position – Generally has more than ten years of experience and/or demonstrated job relevant knowledge/skills. A Lead Technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires no supervision.  

 

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. 

Essential Functions

• Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her supervisor
• Models and reinforces company policies/practices to ensure that work is performed in alignment with the company’s mission, vision and values and in collaboration with other Holt functions
• Achieves labor sales and utilization expectations as set by supervisor/manager to ensure team revenue targets are met
• Performs job duties of a Service Supervisor during periods of his/her absence
• Troubleshoots and diagnoses equipment malfunctions and failures
• Provides quality control/assurance inspections of completed tasks
• Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling
• Rebuilds, repairs, reconditions, and maintains equipment and components

Demonstrates good customer relations and support; communicates customer needs to shop management

• Plans and controls cost of repair jobs
• Completes parts orders and identifies parts for return
• Provides a significant amount of task and behavior-oriented supervision, mentoring, and training to others
• Maintains all equipment and work areas – keeps in good, clean, and orderly condition
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Works overtime as required by workload and customers’ needs
• Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Proficient with current computer software, related hardware, and machine electronic systems
• Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings
• Operation and control skills - Controlling operations of equipment or systems
• Equipment selection skills - Determining the kind of tools and equipment needed to do a job
• Ability to operate a forklift and an overhead crane
• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• The ability to read, write, and understand information
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience: 

• More than ten years of work-related skill, knowledge, or experience is preferred
• High school diploma or equivalent preferred
• Owns a large and complete assortment of appropriate hand tools and may have some specialized tools

Supervisory Responsibilities: 

• None

Travel: 

• Some travel may be expected for this position

Physical Requirements: 

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment: 

• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Requires wearing common protective or safety equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer: 

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.