Operations Specialist

Job Description

Job Description

We are looking for an Operations Specialist to support business performance and service delivery for a contract position based in the Greater Philadelphia Region. This role focuses on monitoring operational results, interpreting call center performance data, and helping improve processes within consumer banking and credit card environments. The ideal Operations Specialist candidate brings strong analytical judgment, an understanding of lending operations, and the ability to identify business-critical issues that affect customer experience and team performance.

What you get to do every single day:

• Evaluate operational data and call center performance indicators to identify trends, risks, and opportunities for improvement.

• Support daily business activities tied to credit card and consumer banking operations, ensuring work is handled accurately and efficiently.

• Conduct criticality assessments to prioritize issues, escalate urgent concerns, and support timely resolution.

• Review service and productivity results to recommend practical process enhancements that strengthen operational performance.

• Partner with internal teams to track key metrics, prepare performance summaries, and communicate actionable insights.

• Help maintain consistent execution of operational procedures across consumer lending and customer support functions.

• Investigate exceptions or performance gaps and assist in developing corrective actions to improve outcomes.

• Contribute to reporting and analysis efforts that support leadership decision-making within a high-volume service environment.

Other requirements for the Operations Specialist position include and are not limited to:

• Experience working with call center metrics and operational performance reporting.

• Knowledge of the credit card industry and core consumer banking practices.

• Familiarity with consumer lending processes and related operational workflows.

• Ability to perform criticality analysis and make sound decisions based on business impact.

• Strong analytical skills with the ability to interpret data and recognize performance trends.

• Proficiency in communicating findings clearly to cross-functional stakeholders.

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting.

Interested candidates should reach out to Tori Gill at View phone number on ziprecruiter.com and reference JO# 03720-0013457398