Infrastructure Engineer Staff - Netcool (NOI) SME

Job Posting End Date09-28-2026Please note the job posting will close on the day before the posting end date.Job Summary Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads the largest and most complex infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.Job DescriptionThe Senior Enterprise Monitoring & Event Management Engineer is responsible for the design, administration, integration, automation, and support of AEP's enterprise monitoring and event management platforms. This role serves as a technical subject matter expert for IBM Netcool Operations Insight (NOI), event correlation, alert automation, monitoring integrations, ServiceNow event management, and enterprise observability solutions.The engineer will design and maintain monitoring solutions across infrastructure, applications, databases, cloud environments, and business-critical systems while driving automation, event reduction, incident response improvements, and platform modernization initiatives.The position requires deep technical expertise across Linux administration, monitoring platforms, scripting, event management, system integrations, and production support in a large enterprise environment.What you’ll do:Essential Job Functions & TasksRequired Technical SkillsMonitoring & Event Management PlatformsIBM Netcool Operations Insight (NOI)IBM Netcool OMNIbusServiceNow Event Management (EM)DynatraceSplunkSolarWindsOpenNMSEnterprise monitoring and observability solutionsOperating SystemsLinux Administration (RHEL preferred)Unix/Linux troubleshootingProcess and service managementPerformance tuning and diagnosticsLinux interprocess communication (IPC)Programming & ScriptingPythonShell ScriptingPerlJavaScriptSQLJSONXML/XSLTIntegration TechnologiesREST APIsSOAP APIsWebhooksSNMPSyslogSMTPKafkaMessage bus technologiesDatabasesOracleSQL ServerPostgreSQLMySQLMongoDBCloud & InfrastructureAWS monitoring integrationsAzure monitoring integrationsKubernetesDockerVirtualization technologies (VMware)Automation TechnologiesAnsibleNOI RunbooksServiceNow FlowsEvent-driven automationCustom workflow developmentAnalytics & AIAIOps platformsEvent correlationRoot cause analysisAnomaly detectionLog analyticsPredictive alertingMachine learning-enabled monitoringPreferred SkillsUtility industry monitoring experienceSOX-regulated application supportITIL framework knowledgeServiceNow ITOMCMDB integrationsEvent Management architectureInfrastructure monitoring designEnterprise observability practicesNetwork monitoring and management systemsRoles & ResponsibilitiesEvent Management EngineeringDesign, develop, and maintain enterprise event management and correlation solutions.Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.Design enterprise event reduction and noise suppression strategies.Identify opportunities to automate operational monitoring processes.Platform Administration & SupportAdminister and support IBM Netcool Operations Insight (NOI) production and non-production environments.Maintain platform health, availability, performance, and resiliency.Perform platform upgrades, patching, capacity planning, and lifecycle management.Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components.Provide Level 3 support for enterprise monitoring and event management solutions.Monitoring ArchitectureDesign monitoring solutions across servers, databases, network devices, cloud platforms, applications, middleware, and infrastructure services.Develop monitoring standards, onboarding processes, and alerting strategies for business-critical systems.Partner with application teams to create meaningful actionable alerts and reduce alert fatigue.Improve service visibility and operational readiness across enterprise environments.ServiceNow IntegrationDesign and support integrations between monitoring platforms and ServiceNow.Implement automated incident creation, event enrichment, routing, escalation, and ticket lifecycle management.Support Event Management and AIOps initiatives within ServiceNow.Integrate monitoring tools with CMDB and service mapping solutions.Integration EngineeringDevelop and support integrations using REST, SOAP, SNMP, Syslog, webhooks, messaging technologies, and custom APIs.Integrate monitoring platforms with infrastructure, application, database, and cloud environments.Support enterprise onboarding activities for new monitoring sources and technologies.Automation & Continuous ImprovementDevelop event-driven automation and remediation workflows.Create self-healing and closed-loop operational automation capabilities.Implement monitoring automation using scripts, workflows, runbooks, and orchestration platforms.Drive monitoring modernization initiatives and platform improvements.Production Operations SupportParticipate in on-call rotation and critical incident response activities.Support enterprise monitoring platforms that provide critical operational visibility to IT and business stakeholders.Analyze monitoring failures and implement corrective actions.Serve as a technical escalation point for monitoring and integration-related incidents.Governance, Risk & ComplianceSupport monitoring solutions that are subject to SOX, audit, and compliance requirements.Maintain documentation, runbooks, operational procedures, and technical standards.Participate in audit activities and evidence collection when required.Ensure monitoring solutions align with cybersecurity and operational standards.Leadership & Soft SkillsStrong customer service and stakeholder management skillsExceptional troubleshooting and analytical abilitiesAbility to communicate effectively with technical and non-technical audiencesAbility to prioritize multiple projects and operational demandsSelf-directed and highly accountableStrong collaboration skills across infrastructure, security, cloud, and application teamsAbility to lead technical initiatives and mentor junior engineersStrategic mindset with the ability to align monitoring capabilities with business outcomesMinimum QualificationsBachelor's Degree in Information Technology, Computer Science, Engineering, or related field.5+ years administering enterprise monitoring, event management, observability, or infrastructure management platforms.Experience with IBM Netcool/NOI, ServiceNow Event Management, Dynatrace, Splunk, or equivalent enterprise monitoring solutions.Strong Linux administration and troubleshooting skills.Strong experience with scripting and automation.Experience with enterprise incident management processes.Experience integrating enterprise applications using APIs, SNMP, Syslog, or messaging technologies.What We're Looking For:Education requirements are listed below:Bachelor's degree in computer science, engineering, or related technical field is required. Work Experience requirement listed below:10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:SP20-009Compensation Range:$116,255.00 - $151,132.50The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.SummaryLocation: Gahanna, OH; Austin Govt OfficeType: Full time