Deskside Support Technician

What this Job Entails:

The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. Localized travel will be required.

Scope:

• Follows established procedures on routine work
  
• Requires detailed instructions
  

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).
  
• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.
  
• Help with performing card adds or replacements, software upgrades, and associated testing.
  
• Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.
  
• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.
  
• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.
  
• Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.
  
• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.
  
• Perform site surveys in support of network builds, augments, or decommissions.
  
• Assist in coordinating site access, equipment staging, and other tasks
  
• Onsite troubleshooting of user and office IT equipment to include basic network troubleshooting
  
• Perform resets/reimages of client hardware
  
• Assist users with ordering hardware ordering and setups
  
• Provide instructional guidance to users in a detailed yet concise manner
  
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
  

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
  
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
  
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure.
  
  
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
  
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
  
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
  
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
  
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
  
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
  
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
  
• Understanding of how to use a Tier-1 ITSM platform
  
  

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  
• Must have the ability to move from place to place within an office environment
  
• Must be able to use a computer
  
• Must have the ability to communicate effectively
  
  
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
  

Salary Range
$22.26 - $37.10 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  
• Dental provided through UHC
  
• Nationwide Vision provided by UHC
  
• Flexible Spending Account for Health & Dependent Care
  
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
  
• Corporate Wellness Program provided by Goomi Group
  
• Employee Assistance Program
  
• Wellness Days
  401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law