Automotive Service Advisor /Service Manager

Job Description

Job Description

At Marshall Chevrolet Co, we take pride in being a pillar of the Winchester, Illinois community, offering exceptional automotive services for over two decades. As the Automotive Service Advisor/Service Manager, you'll be at the heart of our operations, ensuring that our clients receive top-notch service and leave with their vehicles running smoothly.

We operate under the belief that each customer interaction is an opportunity to create a lasting positive impression. Your role will involve overseeing all service operations, managing our team of technicians, scheduling appointments, and providing knowledgeable advice on maintenance requirements. You will have a direct impact on customer satisfaction, retention, and the overall success of our service department.

If you're passionate about cars, devoted to customer service excellence, and love working in a dynamic environment within a close-knit team, then Marshall Chevrolet Co is the place for you. Join us in our mission to deliver unparalleled automotive service experiences.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

Client Communication: Interact with customers to understand their service needs and provide accurate information on maintenance and repairs.

Service Coordination: Schedule appointments, update clients on service progress, and ensure timely completion of all service requests.

Technical Assistance: Utilize your automotive knowledge to assist customers in diagnosing vehicle issues and recommending appropriate solutions.

Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and addressing any concerns with empathy and professionalism.

Team Collaboration: Work closely with technicians and other team members to ensure seamless service delivery and maintain a positive work environment.

Quality Assurance: Conduct quality checks on completed services to confirm work meets standards and uphold the company's reputation for excellence.

Requirements

Automotive Knowledge: Experience in automotive service or repair is preferred.

Customer Service Skills: Strong interpersonal skills and a customer-focused attitude.

Organizational Skills: Ability to prioritize tasks and manage a busy service schedule.

Communication Skills: Excellent verbal and written communication skills.

Team Player: Collaborative mindset and ability to work effectively in a team environment.

Problem-Solving Skills: Ability to address customer concerns and find effective solutions.