Customer Service Clerk

Customer Service RepresentativeAt Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.Responsibilities:Answer phones and respond to emails in a courteous and timely mannerPerform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.Respond to customer issues and questions in a timely mannerProvide Service 2.OD to internal and external customersAs needed, may assist with general office duties such as mailing, filing and copyingScan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer systemQualifications:High School diploma or equivalent preferred1 year of customer service experience, preferably in the transportation industryStrong attention to detailExcellent written and verbal communication skillsProficiency with Microsoft OfficeAS400 experience preferredAbility to handle multiple request and priorities in as fast-paced environmentDemonstrated aptitude for quickly learning new systems and processesWorking Days: Monday, Tuesday, Wednesday, Thursday, FridayWorking Shift: AfternoonWork days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive:Great Health Benefits including a Zero premium medical plan for employee only coverageVision & DentalShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 260+ service centersOld Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).