Front Office Manager

Business Office Manager Location: Wilora Lake Healthcare Job Type: Full-Time We are seeking an experienced and detail-oriented Business Office Manager to join our nursing home team. This role is vital to ensure the efficient financial and administrative operations of our facility. The ideal candidate will demonstrate strong leadership skills, organizational ability, and dedication to exceptional service. Major Responsibilities Oversee and manage the day-to-day operations of the business office. Ensure accurate and timely billing of resident services, including private pay, Medicare, Medicaid, and other insurance claims. Maintain accurate financial records, including accounts receivable and accounts payable. Manage resident trust accounts in accordance with federal and state regulations. Collaborate with residents and their families to provide financial guidance, including payment plans and insurance inquiries. Monitor and maintain compliance with state, federal, and corporate guidelines for financial and administrative processes. Assist with budget preparation and financial reporting for the facility. Maintain accurate records of admissions, discharges, and room changes. Supervise and train business office staff to ensure efficient workflow and superior customer service. Provide support to the Nursing Home Administrator and leadership team as needed. Minimum Qualifications Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience. Minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience. Strong knowledge of billing procedures, Medicare/Medicaid regulations, and insurance processes. Proficiency in accounting software and Microsoft Office Suite. Prior supervisor experience in a business office setting preferred. Point Click Care (PCC) billing system experience preferred. National Data Care Resident Funds Management System (RFMS) experience preferred. Excellent communication, problem-solving, and organizational skills. Compassionate and dedicated approach to working with residents and their families. Pay and Benefits Competitive salary commensurate with experience. Comprehensive health, dental, and vision insurance. 401(k). Paid time off and holidays. In addition, we offer the following benefits: Access to earned but unpaid wages, flexible scheduling options ensuring mornings, afternoons, and nights; an innovative purchasing program allowing interest‑free payment over time; access to online learning 24/7; phone and auto discounts up to 20%; employee assistance fund; and community advocacy initiatives. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr