Associate Program Manager

Associate Program Manager

The Associate Program Manager reports to and works directly with the Program Manager to coordinate cross-functional workstreams, manage project timelines, and bridge the gap between creative, technical, and business teams for media, streaming, or digital content initiatives.

Objectives + Responsibilities:

You help the Program Manager set up programs, keep them on pace, and keep customer data and web pages current.

Project Planning: Assist in developing detailed project plans that define scope, timelines, resource allocation, and success criteria to ensure clear and achievable objectives

Confirm each program website is ready to launch, and address gaps to get to readiness.

Build and maintain the program's ClickUp space, with tasks, owners, and due dates.

Set up the program in BCG's CRM and keep its records accurate.

Coordinate with program partners on deliverables, timelines, and handoffs.

Assist with customer data management in Excel and BCG's CRM.

Own the program partner experience by managing inquiries and engagement ensuring brand voice, responsiveness, and connection.

Assist with routine web page updates in WordPress.

Identify operational risks, issues, dependencies, and key decision points; escalate concerns promptly and find and implement improvements to ensure proactive mitigation.

Act as a point of contact for internal teams and program partners, using BCG's policies to answer questions and resolve issues. Lead resolutions to complex disputes and policy exceptions.

Draft status reports and summaries for the Program Manager and Program Partners, including simple forecasts of where registrations are headed.

Help build and improve tracking workflows, risk checklists, and project guidelines so programs run consistently across teams.

Establish and maintain effective communication channels to manage stakeholder expectations, align priorities, and foster strong collaborative relationships across teams.

Qualifications + Requirements:

You are organized, comfortable with data, and good at keeping several programs moving at once.

Experience coordinating programs, projects, or operations.

Working knowledge of project management tools (ClickUp or similar) and CRM systems.

Strong spreadsheet skills, including managing customer data, analyzing registration data, and tracking pace against goals.

Clear written communication for weekly updates and partner coordination.

Ability to manage multiple deadlines and programs at the same time.

Detail-oriented, with a habit of checking work before it goes out.

Proactive about raising risks and pacing concerns early.

Willing to help with customer data and routine web updates as needed.

Reliable home internet connection with minimum 50mbps up/10mbps down.

WordPress experience, preferred.

What does Best Companies Group offer?

A competitive benefits package which includes Employer-funded Individual Coverage Health Reimbursement Arrangement (ICHRA) that provides employees with tax-free funds to help pay for individual health insurance premiums

Robust supplementary options that include vision and dental

Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages

Employee Assistance Program

Unlimited PTO **

Sick Time

Summer weekend jumpstart hours **

Over 10 holidays paid

Tuition Assistance Program

401K with a company match

Growth opportunities to build your career

Learning & Development programs

**As long as business needs are met

Who is Best Companies Group?

Best Companies Group celebrates great companies across the country and globe by providing them a third-party, data-driven endorsement as a Best Place to Work. We also help all companies become a better workplace for their employees through insights, reporting, and strategies that can help create a Best Place to Work.

BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace.