Temporary Service Desk Specialist

Temporary Service Desk SpecialistThe Temporary Service Desk Specialist, OTS is a full-time temporary position that will provide in-house and remote support to end users on a variety of issues. Identifies, researches, and resolves system problems. Ensures that the service level of the agreement is up to standard and performs a variety of complicated tasks. This is a temporary full-time position anticipated to continue through approximately May 2027. The assignment may be extended or shortened based on organizational needs. Employment in this temporary assignment does not create an expectation of continued employment beyond the assignment period.What You Will DoProvide PC hardware/software support including support by the use of email, phone and other electronic medium.Knowledge in Microsoft Windows 8, Windows 10, Office 2016, 365, and 2019.Works with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues. Assisting clients in the use of campus computing resources, including virtual desktop infrastructure.Install, administer, and troubleshoot computer hardware/software, and peripherals on site and remotely.Scheduling events requiring Media/IT support and providing AV hardware for instructional and special events on and off campus.Maintains call logs and solutions in Service Desk database.Uses a variety of advanced tools to support remote locations.Provide quality customer care in a fast and efficient manner.CompetenciesCollaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making, Internet Research, Interpersonal Skills, Leadership, Math Skills, Multi-tasking, Negotiation, Written Communication, Organizational Skills, Presentation/Public Speaking, Problem-solving, Project Management, Time Management, Typing/Word ProcessingSupervisory ResponsibilitiesNo direct supervision.Work Environment: Regular work required outside of normal business hours.Physical Demands: Sitting, walking, standing, lifting, and driving.Travel Required: Yes - MinimalIf travel is required, candidate must have and maintain a current valid driver's license and an acceptable driving record.Who You AreRequired EducationAssociate's degree in a computer-related discipline.Required ExperienceOne year of experience as an IT service desk specialist.Experience working in a team environmentPreferred QualificationsOne year of network experienceNetworking certificationAdditional Job Specific RequirementsRequires experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, Microsoft Office, and Utility Software.Excellent reading, writing, and English-speaking skills required.Class C driver's license required.Knowledge of current network experience and PC technology required.Knowledge of ITIL methodologies preferred.Experience using Integrated Voice Response/IP Call Manager system preferred.Experience with Virtual Desktop Interface required.Must be able to pass CJIS background check.This position is a temporary position that ends on May 31, 2027.Additional InformationPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Will have contact – in person, by email, or by phone – with staff, students, and the general public.Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.Regular and punctual attendance is an essential function of each employee.This is a security-sensitive position. Candidates will be subject to a criminal background check.BenefitsInsurance (Coverage fully or partially funded by the College)Health Insurance Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx. Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.Basic Life Term Life Insurance The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.Long-Term Disability This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.Optional Term Life Insurance With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.Optional Insurance (Coverage fully funded by the employee)Dental Insurance Two dental insurance plans are available to full-time employees and eligible dependents.Vision Insurance The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.Voluntary Accidental Death and Dismemberment This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.Short-Term Disability If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.Cancer/Intensive Care Plan/Heart Plan/Accident Plan Several optional plans are available to employees and eligible dependents through AFLAC.Dependent Term Life Insurance An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.Tobacco User Premium All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age – adults and minors – are charged the $30 tobacco user premium each month.Retirement The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.TJC Alternative Retirement Plan The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.Tax-Sheltered 403(b) Plans An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.457 Deferred Compensation Plan An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.Holidays and LeaveVacation Only 12-month employees are eligible to accrue