Pharmacy Technician 2 - Specialty Pharmacy Call Center (Hybrid)

Pharmacy Technician 2 - Specialty Pharmacy Call Center (Hybrid)

Join a growing specialty pharmacy team where your pharmacy technician experience directly supports patients navigating complex medication needs, insurance barriers, refill coordination, and specialty pharmacy access. This is a meaningful opportunity for a technician who enjoys patient communication, problem-solving, workflow ownership, and the ability to make a difference beyond the traditional retail or dispensing environment. As a Pharmacy Technician 2 in the Specialty Pharmacy Call Center, you will help connect patients to the medications, support, and resources they need while working within a collaborative, development-focused team. This hybrid role offers the structure of weekday hours, hands-on specialty pharmacy training, and the opportunity to grow within an expanding area of pharmacy services at UVA Health.

The Role In this role, you will serve as a key point of contact for patients, pharmacists, clinics, and internal pharmacy partners. The work blends patient-facing communication with prescription processing, insurance issue resolution, refill management, medication shipment coordination, and support for specialty pharmacy operations. A successful Pharmacy Technician 2 in this environment is organized, adaptable, comfortable balancing calls and queue-based work, and motivated by helping patients access complex therapies. You will be trusted to work with independence while remaining connected to a highly collaborative team through active peer support, trainer support, and regular manager communication. On an average day, you may:

• Take incoming patient calls through the Genesis phone system and provide responsive, professional support.
• Process new specialty pharmacy prescriptions and support refill reminder outreach.
• Resolve insurance rejections, medication-related issues, and workflow barriers that affect timely access to therapy.
• Make outbound patient calls and coordinate with pharmacists, clinics, and other stakeholders.
• Manage assigned primary and secondary work queues while contributing to specialty clinic outreach activities.
• Support operational pharmacy activities during onsite days, including cross-training into pharmacy operations.
• Participate in process improvement initiatives and special projects that help enhance the patient and team experience.
• This position is especially well-suited for pharmacy technicians with experience in retail, hospital, specialty pharmacy, insurance processing, prescription entry, patient outreach, or workflow management. Specialty pharmacy experience is valuable, but technicians with strong pharmacy fundamentals, customer service skills, and comfort working independently can be highly successful in this role.

Shift Information

• Hybrid schedule of 5 days on-site every 4 weeks after a 13-week on-site training/ monitoring period.
• Day shift rotating 7:30-16:00 to latest 8:45-5:15; each week will have a different shift time for the week within that range.
• Saturday rotation once every 15 weeks with a COMP day.
• Holiday 1-2 per year (closed on Thanksgiving and Christmas)

Why UVA Health UVA Health offers the scale, resources, and clinical depth of a leading academic health system while giving pharmacy technicians the opportunity to build specialized expertise in a growing area of patient care. UVA Health is an integrated health system with a world-class academic medical center, a Level I trauma center, a Level IV NICU, the first NCI-designated Comprehensive Cancer Center in Virginia, UVA Health Children's, community hospitals, a specialty rehabilitation hospital, and a broad network of primary and specialty care clinics across Virginia. For pharmacy professionals, this is a chance to work in a department that supports care across acute care, infusion, ambulatory clinic, retail, specialty, and post-acute care settings. UVA Health's pharmacy services include a nationally accredited specialty pharmacy, integrated patient assistance program, established ambulatory clinical services, investigational drug services, children's hospital pharmacy services, and infusion pharmacy services across the region. In this role, the value is both professional and personal: hybrid flexibility, consistent weekday hours, specialty pharmacy exposure, advanced patient access work, and a team culture built around support and development You can expect:

• A high-impact patient care environment where technicians help patients beyond traditional retail pharmacy services, including support related to financial assistance resources, grant investigations, patient assistance programs, and comprehensive medication support.
• Career growth in an expanding specialty pharmacy program, with opportunities to develop specialty pharmacy knowledge, clinic-specific responsibilities, and broader pharmacy operations skills.
• A collaborative, well-supported team environment with experienced trainers, strong peer-to-peer support, open communication through Teams, monthly one-on-one coaching, and ongoing development opportunities.
• Meaningful autonomy for technicians who are ready to solve problems, manage workflows, make sound decisions, and contribute to process improvement.
• A hybrid schedule after onboarding, with limited onsite requirements and consistent weekday hours that support sustainable work-life balance.

UVA Health is a place where healthcare professionals teach, learn, innovate, and advance the boundaries of science and medicine. For a pharmacy technician who wants to grow into more specialized work, expand their patient access expertise, and contribute to a team supporting complex medication needs, this role offers a strong next step. Relocation assistance may be available for qualified candidates. Why People Love Living in Charlottesville: Charlottesville offers a rare combination of natural beauty, cultural energy, and livability that makes it an appealing home base for healthcare professionals and families. Located near the Blue Ridge Mountains, the area provides easy access to outdoor recreation, the Appalachian Trail, the Blue Ridge Parkway, local food, independent restaurants, arts venues, live music, galleries, and a vibrant downtown community. Residents can enjoy the feel of a close-knit college town with the amenities, creativity, and intellectual energy of a larger cultural center, all while building a career with one of the region's leading healthcare employers.

MINIMUM REQUIREMENTS: Education: High School Graduate or equivalent required. Experience: 6 months minimum relevant experience required. Licensure: Commonwealth of Virginia Pharmacy Technician Registration required. CPhT credential through National Healthcareer Association (NHA) or Pharmacy Technician Certification Board (PTCB) required. PHYSICAL DEMANDS: Job requires sitting for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly. The pay range for this role is $20.68 - $28.47 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Job Profile J1742 - Pharmacy Technician 2 Career Stream and Level Clinical Technician-T2 The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.